Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Norbert Irzsa

Norbert Irzsa

Chicago,IL

Summary

Dynamic and full of energy person with great communication skills,problem solving and hard working. Committed to every work I'm assigned .During the years i developed great skills in customer service , in managing individuals and creating great business relationships.

Overview

9
9
years of professional experience

Work History

Operation Manager

TIRUS INC
04.2023 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Dispatch Manager

SYNY Logistics
01.2019 - 12.2022
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.

Dispatch Manager

APL CARGO
01.2016 - 12.2019
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.

Education

High School Diploma -

CANTEMIR-VODA
BUCHAREST,ROMANIA

Skills

  • Scheduling and planning
  • Operational efficiency
  • Logistics management
  • Negotiation skills
  • Customer service
  • Excellent communication skills
  • Multi-tasking
  • Problem-solving
  • Cross-functional coordination
  • Employee relations and conflict resolution

Accomplishments

.

  • Mentored and added value to the company by teaching individuals
  • Supervised team of 12 staff members.
  • Build great relationship with customers.
  • Promoted to Dispatch manager after 1 year with the company.
  • Always showing decency and fairness in handling the problems

Languages

English
Full Professional
Romanian
Native or Bilingual
Hungary
Elementary
Spanish
Elementary

Timeline

Operation Manager

TIRUS INC
04.2023 - 04.2025

Dispatch Manager

SYNY Logistics
01.2019 - 12.2022

Dispatch Manager

APL CARGO
01.2016 - 12.2019

High School Diploma -

CANTEMIR-VODA

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