Norbert Okros
Sarasota,FL
Summary
Experienced with restaurant operations and guest services, bringing keen eye for detail and focus on enhancing customer satisfaction. Utilizes strong leadership skills to guide and motivate teams, ensuring seamless service delivery. Track record of effectively managing multiple tasks while maintaining high standards in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Head Server
The Thorn
Thornwood, NY
11.2022 - 07.2024
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
Head Server
Capri Pizza & Pasta
Ossining, NY
03.2019 - 09.2022
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
General Manager
Lefteris Gyro
Yonkers, NY
05.2016 - 12.2018
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY06-2000
Skills
- Multitasking skills
- Cash Handling
- Increasing sales
- High-volume dining
Timeline
Head Server
The Thorn
11.2022 - 07.2024
Head Server
Capri Pizza & Pasta
03.2019 - 09.2022
General Manager
Lefteris Gyro
05.2016 - 12.2018
High School Diploma -
Roosevelt High School