Norberto Garcia
Fresno,CA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated person professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Assistant
Amazon
Fresno, CA
01.2021 - Current
- One of main responsibilities was to ensure that all metrics were submitted by 8am
- Sending daily Feedback to the DSP’s Lead and owners for their metrics
- During my role as a Shift Assistant I was in charge of my shift to make sure all routes were picked-up and departed on time
- Deep diving into the lowest performance DSP .Mentor,FICO,seatbelt,and SSE
- As Shift Assistant I was trained to do RTS, SAME-DAY,and OTR
- During RTS I was in-charge of sending DA’s and lowering PNOV by calling DA’s and DSP’s for their missing packages
- I was in charge of management 8 AA’s during RTS and the same time I was running SAME-DAY with 12 AA’s
- During RTS I created an Excel Sheet to track missing packages on real time and calling DA’s for their missing packages
- I currently assigned to a role of sending DSP’s their daily metrics and doing DPR meetings with them
- I am also in charge of Service Compliance making that they are utilizing the corrected vans during load-out
- I am also working on a project to have RTS low by calling DA’s and sending messages through chime to the DSP’s Lead and Owners.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed staff hiring, training, and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Created and implemented strategies for improving operational efficiency and accuracy.
Seasonal Delivery DRIVER
Amazon
Fresno, CA
11.2018 - Current
- Amazon logistics
- My responsibilities as a driver it was to provide the best service delivering to customers and ensuring the satisfaction of getting their packages on time
- As a driver I was promoted to Ambassador because I was in charge of training them of how to be more efficiency and more productive.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
SHIFT ASSITANT Amazon Corporate RTS Manager
Amazon.Inc
Fresno, CA
05.2019 - 03.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
TIER1 FLEET ASSOCIATE
AMAZON LOGISTICS
Fresno, CA
06.2019 - 09.2019
- As T1 I was officially hired as full time through the company and one of the main responsibilities was to ensure all the DA’s were able to scan their packages and be prepared for their shift
- I was also in charge of doing daily feedback to the DSP’s and including to my managers
- Deep diving into metrics and finding better solutions for our metrics
- During my role, I helped the company to lower RTS including Business Closed by creating an Excel Sheet to track all TBA and calling DA’s on real time
- As T1, I also lowered PNOV by tracking all missing packages from the DA’s and ensuring that they re-attempted at the end of route
- I also created another Excel Sheet to track all the mis sorts from UTR and sending them daily Feedback for coaching AA’s.
Yard Operations Manager
National Raisin Company
Fowler, CA
01.2018 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help with retention and drive sales.
Machine Operator Supervisor
Cargill
Fresno, CA
01.2016 - 01.2017
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
Sunnyside High School
Fresno, CA06.2013
Skills
- Logistics Management
- Business administration
- Analytical and Critical Thinking
- Warehouse Operations
Certification
Hazmat Certified
CPR Certified
Multi-task
Languages
Spanish
Full Professional
Timeline
Shift Assistant
Amazon
01.2021 - Current
TIER1 FLEET ASSOCIATE
AMAZON LOGISTICS
06.2019 - 09.2019
SHIFT ASSITANT Amazon Corporate RTS Manager
Amazon.Inc
05.2019 - 03.2021
Seasonal Delivery DRIVER
Amazon
11.2018 - Current
Yard Operations Manager
National Raisin Company
01.2018 - 10.2018
Machine Operator Supervisor
Cargill
01.2016 - 01.2017
High School Diploma -
Sunnyside High School