Noreen Kaloi-Mendoza
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled with comprehensive client assessments, resource coordination, and implementing effective solutions. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing First Case Manager
Hope Services Hawaii, Inc.
02.2025 - Current
- Maintained accurate documentation for 30+ cases, ensuring compliance with regulations and confidentiality requirements
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
Emergency Housing Voucher Case Manager
Hope Services Hawaii, Inc
04.2024 - 01.2025
- Maintained accurate documentation for 30+ cases, ensuring compliance with regulations and confidentiality requirements
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
- Educated participants on available programs, benefits, and resources, empowering them to make informed decisions about their care needs
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
Paraprofessional Educator
Kea'au Elementary
02.2014 - 05.2024
- A team member who educates families with resources, knowledge, and support of the community
- Collaborate with Team members to plan and execute family engagement events to promote educational tools to assist with schoolwork and chronic absences
- Collaborate with organizations like, Salvation Army, Liliuokalani Trust, and Neighborhood Place of Puna to support families in need of services
- Work with outreach services, such as, Project Kahiau, Paradise Park Baptist Church, and The Food Basket
- School backpacks, clothing, slippers, and food were provided for families needing assistance
- Title 1 Clerk duties, under supervision of the Title 1 Coordinator, are to ensure federal funds allotted for student academic needs and family engagement events are expended according to federal regulations
CCS Case Manager
Care Hawaii, Inc.
08.2022 - 04.2024
- Assisted 25+ individuals to find and/or maintain stable housing in the community, maximize entitlements for food and health benefits, access needed services, and manage the challenges of living in the community with a mental illness
- Monthly face to face visits, according to their Level of Care
- Perform ongoing assessments and document client progress to maintain a permanent record of client activity according to established methods and procedures
- Provide transportation, as needed
- Act as liaison and consult with community resources to link clients with wrap-around service
Education
Bachelor of Arts Degree - Double Major - Sociology And Communication
University of Hawaii Hilo
05.2022
Associates Degree - Liberal Arts
Hawaii Community College
05.2019
Skills
- Team player
- Communication
- Self-starter
- Microsoft Office
- Google Drive
- Organizational skills
- Commitment
- Self-efficacy
- Case management
- Case documentation
Certification
- CPR/AED Certification
- First Aid Certification
- CPI Certification
Timeline
Housing First Case Manager
Hope Services Hawaii, Inc.
02.2025 - Current
Emergency Housing Voucher Case Manager
Hope Services Hawaii, Inc
04.2024 - 01.2025
CCS Case Manager
Care Hawaii, Inc.
08.2022 - 04.2024
Paraprofessional Educator
Kea'au Elementary
02.2014 - 05.2024
Bachelor of Arts Degree - Double Major - Sociology And Communication
University of Hawaii Hilo
Associates Degree - Liberal Arts
Hawaii Community College
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