Katelyn Hansen
Mechanicville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Housing first case manager
Rise housing and support services
Saratoga Springs
10.2025 - 02.2026
- Assessed client needs and developed personalized support plans.
- Coordinated housing placements and resources for clients in need.
- Facilitated communication between clients and service providers.
- Documented case notes and maintained accurate client records.
- Provided services including intake, assessment, crisis intervention, advocacy and , referrals
OES Care Coordinator
Rise Housing and Support Services
Saratoga Springs
10.2024 - 09.2025
- Documented client interactions and updates in Awards for accurate information sharing.
- Provided guidance on community resources and services available to client for comprehensive support.
- Facilitated appointment scheduling and follow-ups to maintain continuity of care for clients.
- Built strong relationships with clients.
- Have Harm-Reduction related conversations to improve safety and health within the substance use population.
Sales Associate
Famous Footwear
Saratoga Springs
08.2024 - 12.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals and improve customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Barista Trainer
Starbucks/Target
Staten Island
09.2022 - 07.2024
- Trained new baristas on beverage preparation and customer service techniques.
- Assisted in creating a welcoming environment through effective communication and teamwork.
- Ensured compliance with health and safety standards.
- Conducted hands-on demonstrations for espresso machine operation and maintenance.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Penn Foster
Scranton, PANo Degree - Crpa-p
Healthy Capital District
Albany, NYSkills
- Documentation
- Organizational skills
- Client advocacy
- Time management
- Multitasking and organization
- Team collaboration
- Data entry
- Active listening
- Crisis intervention
- Ethical judgment
- De-escalation
- Heartsaver first aid CPR AED
- Harm reduction
Timeline
Housing first case manager
Rise housing and support services
10.2025 - 02.2026
OES Care Coordinator
Rise Housing and Support Services
10.2024 - 09.2025
Sales Associate
Famous Footwear
08.2024 - 12.2024
Barista Trainer
Starbucks/Target
09.2022 - 07.2024
High School Diploma -
Penn Foster
No Degree - Crpa-p
Healthy Capital District