Open To Work
Tynee Bratton
Catholic Charities of the Archdiocese of Washington
Washington,DC
11
years of professional experience
Experienced Case Manager with over 8 years in public assistance programs, including SNAP, Medicaid, and TANF. Expertise in interviewing, policy application, and case review, while managing complex caseloads and enhancing quality improvement initiatives. Strong skills in eligibility systems, HMIS, and Microsoft Office, ensuring compliance and confidentiality.
Work History
Case Manager, Housing
2 Months- Developed individualized goal plans and tasks to guide participants in addressing needs across mental health, substance abuse, employment, housing, health care, vocational, and educational areas throughout program participation
- Interviewed and assessed the needs for direct services of Returning Citizens (post-release) and individuals referred by jails or prisons including the DC Jail prior to discharge (pre-release)
- Maintained and submitted reports to include referral source, type of service provided, recommendations to the court, case outcomes, history of mental health treatment, history of substance use treatment, re-arrest follow up data, and numbers served
SNAP Case Reviewer
2 Months- Reviewed daily SNAP cases to ensure compliance with quality standards
- Applied SNAP policy to assess accuracy and compliance
- Navigated eligibility systems to verify documentation
- Documented findings and communicated results clearly
- Identified root causes of errors and recommended corrective actions to improve case accuracy
- Supported continuous quality improvement initiatives
Social Service Representative
2 Years 1 Month- Conducted over 500 eligibility interviews for SNAP, TANF, and Medicaid for returning citizens and DC residents
- Processed applications and renewals, ensuring timely assistance for all applicants
- Verified income and employment data while ensuring client confidentiality
- Provided empathetic, high-quality customer service
- Documented barriers and connected clients to resources
- Maintained compliance with DC Government standards to uphold program integrity
Case Manager (FRSP)
5 Months- Coordinated housing placements for families transitioning from Virginia Williams Homeless Shelter, ensuring timely and supportive relocation
- Developed comprehensive Family Goal Plans to address individual needs through holistic case management
- Completed monthly home visits and assessments
- Facilitated Lease up meetings while resolving landlord-tenant issues to promote stable housing outcomes
- Provided employment, education, and mental health referrals
Family Investment Specialist I
6 Months- Interviewed over 200 returning citizens and Maryland applicants for public assistance programs such as TANF, Snap, and Medicaid
- Explained eligibility requirements and procedures for returning citizens and Maryland residents
- Determined income and benefit levels to ensure accurate assistance allocation
- Reviewed and validated public records and documentation for compliance with program standards
Social Service Representative
1 Year 8 Months- Assessed Medicaid eligibility for returning citizens and DC residents, facilitating access to necessary health services
- Managed applications and recertifications for returning citizens and DC residents to deliver timely and accurate benefits
- Addressed complex case issues, enhancing accuracy and reducing error rates
- Compiled reports and correspondence detailing case activities
Education
Bachelor of Arts - Political Science
Skills
Customer service
Case Management
Eligibility assessment
Public assistance policy
Quality Assurance
Case Review
Client Interviewing
Documentation
Compliance
Client Data Management
Problem Solving
Task Prioritization
Microsoft Office
CRM Systems
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeGig WorkContract Work
Location Preference
On-SiteRemoteHybrid
Location:
Washington, DC
Open to relocation:
Yes
Minimum Desired Compensation
$70000/yr
Timeline
Case Manager, Housing
Catholic Charities of the Archdiocese of Washington
05.2026 - 07.2026Read More
SNAP Case Reviewer
Staffing Solutions Organization, LLC (SSO)
10.2025 - 12.2025Read More
Social Service Representative
DC Department of Human Services (ESA)
07.2023 - 08.2025Read More
Case Manager (FRSP)
Veterans on the Rise
09.2022 - 02.2023Read More
Family Investment Specialist I
Prince George’s County DSS
02.2022 - 08.2022Read More
Social Service Representative
DC Department of Human Services
06.2015 - 02.2017Read More
Johnson C. Smith University
Bachelor of Arts from Political Science
12.2013Read More