Noreen Khan
Bensenville,USA
Summary
Technologically savvy, and goal-oriented administrative assistant. Driven and motivated to help the organization thrive, be skilled, and prioritize completing tasks independently
Overview
13
13
years of professional experience
1
1
Certification
Work History
PATEINT CARE COORDINATOR
Orsini Specialty Pharmacy
Elk Grove Village, Illinois
08.2025 - Current
- Educate patients on medication usage, financial assistance programs, and copay support
- Assisted patients with medication inquiries and provided information.
- Verify insurance coverage and process specialty medication claims
- Coordinate prior authorizations with insurance companies and healthcare providers
- Communicate with pharmacists, physicians, and care teams to ensure timely medication delivery
- Support patient adherence programs and follow-ups for specialty medications
- Maintain compliance with HIPAA and specialty pharmacy regulations
- Manage high-volume patient communication and provide exceptional customer service
Pateint Care Specailst
Care Point pharmacy
Schaumburg, IL
10.2024 - Current
- Patient Registration: Collecting patient information, including health history, insurance details, and current medications.
- Assisted patients with prescription refills and obtained authorizations from prescribing physicians to ensure timely access to medications.
- Managed 80+ inbound calls per 7.5-hour shift, delivering customer support, answering inquiries, and resolving prescription-related issues.
- Processed 210 prescriptions daily, ensuring accuracy and timeliness in medication fulfillment.
- Insurance Verification: Ensuring patients' insurance coverage is active and assisting with insurance claims related to medication costs.
- Prior Authorization: Working with insurance companies to obtain prior authorization for medications, particularly for specialty drugs or high-cost prescriptions.
- Referral to Support Services: Directing patients to counseling services, financial assistance programs, or support groups for chronic conditions.
- Team Coordination: Communicating with pharmacists, physicians, and other healthcare providers to ensure the patient’s care plan is integrated and that the patient receives the best possible pharmaceutical care.
- Alerting Providers: Notifying the prescribing physician or pharmacist of any concerns regarding medication safety, effectiveness, or patient adherence.
- Monitored compliance with healthcare laws and regulations to maintain operational integrity.
- Coordinated medication synchronization and compliance programs to improve patient adherence and optimize medication management.
CPHT Telepharmacy Technician
CVS Pharmacy
09.2021 - 12.2024
- Resolved patient coverage issues and claim rejections using Pharmacy Benefit Management (PBM) plan knowledge
- Obtaining and applying copay cards to prescriptions to help patients reduce costs
- Initiating and following up on prior authorization requests with insurance companies
- Educated patients on medication usage, potential side effects, and cost-saving options to enhance understanding and adherence
- Handled difficult patient situations with empathy and professionalism, ensuring supportive interactions and effective resolutions
- Assisting pharmacists in accurately filling and dispensing prescriptions
- Preparing and labeling prescription medications
- Managing the inventory of medications and supplies
- Using pharmacy software to process prescriptions, maintain patient records, and ensure compliance with regulatory and confidentiality standards
Admin Officer
Muhammad Aqil & Co.
Karachi, Pakistan
04.2015 - 06.2015
- Company Overview: Pakistan
- Handling office administrative tasks, such as filling, generating reports and presentations, setting up meetings, re-ordering supplies, and screening phone calls and emails
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making travel arrangements, such as booking flights, cars, making hotel and restaurant reservations
- Scheduled meetings and prepared agendas and minutes of the meetings
- Pakistan
Customer Service Manager
Barclays Bank PLC
Karachi, Pakistan
01.2013 - 04.2015
- Company Overview: Pakistan
- Managing day-to-day operations in the customer service department
- Responding to customer service issues with solutions
- Develop customer satisfaction goals in coordination with the team to meet them
- Keep accurate records and document all customer service activities and discussions
- Managing the approved budget of the customer service department
- Pakistan
Education
Bachelor's Degree - Botany, Zoology, and Chemistry
University of Karachi
Master's Degree - Zoology
University of Karachi
Skills
- Customer Service
- Insurance verification
- Teamwork and collaboration
- Multitasking
- Communication
- Compliance
- Efficiency
- Problem-solving skills
- Collaboration
- Precision
Certification
- Illinois Certified Pharmacy Technician License, 2023
- Excpt National License, 2023
- Certified Immunizer, 2022
Timeline
PATEINT CARE COORDINATOR
Orsini Specialty Pharmacy
08.2025 - Current
Pateint Care Specailst
Care Point pharmacy
10.2024 - Current
CPHT Telepharmacy Technician
CVS Pharmacy
09.2021 - 12.2024
Admin Officer
Muhammad Aqil & Co.
04.2015 - 06.2015
Customer Service Manager
Barclays Bank PLC
01.2013 - 04.2015
Bachelor's Degree - Botany, Zoology, and Chemistry
University of Karachi
Master's Degree - Zoology
University of Karachi