Noreen Khan
Bensenville,USA
Summary
Technologically savvy, and goal-oriented administrative assistant. Driven and motivated to help the organization thrive, be skilled, and prioritize completing tasks independently
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pateint Care Specailst
Care Point pharmacy
Schaumburg, IL
10.2024 - Current
- Patient Registration: Collecting patient information, including health history, insurance details, and current medications.
- Prescription Refills: Assisting patients with refills, ensuring that appropriate authorizations are obtained from prescribing physicians when necessary.
- Managed an average of 80+ inbound calls per 7.5-hour shift, providing customer support, answering inquiries, and assisting with prescription-related issues.
- Processed 210 prescriptions daily, ensuring accuracy and timeliness in medication fulfillment.
- Insurance Verification: Ensuring patients' insurance coverage is active and assisting with insurance claims related to medication costs.
- Prior Authorization: Working with insurance companies to obtain prior authorization for medications, particularly for specialty drugs or high-cost prescriptions.
- Cost Management: Helping patients navigate prescription pricing, explore generic alternatives, or identify patient assistance programs if they face financial barriers to accessing medications.
- Referral to Support Services: Directing patients to counseling services, financial assistance programs, or support groups for chronic conditions.
- Team Coordination: Communicating with pharmacists, physicians, and other healthcare providers to ensure the patient’s care plan is integrated and that the patient receives the best possible pharmaceutical care.
- Alerting Providers: Notifying the prescribing physician or pharmacist of any concerns regarding medication safety, effectiveness, or patient adherence.
- Follow-Up with Doctors: Assisting in coordinating the patient's care if additional consultations or reatment adjustments are needed.
- Ensuring Compliance with Laws and Regulations
- Medication Synchronization and Compliance Programs
- Assisting with Drug Delivery Services
CPHT Telepharmacy Technician
CVS Pharmacy
10.2021 - 12.2024
- Assisting pharmacists in accurately filling and dispensing prescriptions
- Managing the inventory of medications and supplies
- Preparing and labeling prescription medications
- Utilizing Pharmacy Benefit Management (PBM) plan knowledge to assist patients with coverage issues, claim rejections, and applying necessary overrides
- Obtaining and applying copay cards to prescriptions to help patients reduce costs
- Initiating and following up on prior authorization requests with insurance companies
- Educating patients on medication usage, potential side effects, copay amounts, and cost-saving options
- Administering immunizations, such as flu shots and COVID-19 vaccines, following proper protocols
- Performing COVID-19 PCR testing and ensuring proper sample collection and handling
- Resolving claim issues related to immunizations and testing services
- Handling difficult patient situations with empathy and professionalism
- Using pharmacy software to process prescriptions, maintain patient records, and ensure compliance with regulatory and confidentiality standards
Muhammad Aqil & Co.
05.2015 - 07.2015
- Company Overview: Pakistan
- Handling office administrative tasks, such as filling, generating reports and presentations, setting up meetings, re-ordering supplies, and screening phone calls and emails
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making travel arrangements, such as booking flights, cars, making hotel and restaurant reservations
- Scheduled meetings and prepared agendas and minutes of the meetings
- Pakistan
Barclays Bank PLC
02.2013 - 05.2015
- Company Overview: Pakistan
- Managing day-to-day operations in the customer service department
- Responding to customer service issues with solutions
- Develop customer satisfaction goals in coordination with the team to meet them
- Keep accurate records and document all customer service activities and discussions
- Managing the approved budget of the customer service department
- Pakistan
Education
Bachelor's Degree - Botany, Zoology, and Chemistry
University of Karachi
Master's Degree - Zoology
University of Karachi
Skills
- Customer Service
- Insurance Billing
- Multitasking
- Communication
- Compliance
- Efficiency
- Problem-solving skills
- Collaboration
- Precision
Certification
- Illinois Certified Pharmacy Technician License, 2023
- Excpt National License, 2023
- Certified Immunizer, 2022
Timeline
Pateint Care Specailst
Care Point pharmacy
10.2024 - Current
CPHT Telepharmacy Technician
CVS Pharmacy
10.2021 - 12.2024
Muhammad Aqil & Co.
05.2015 - 07.2015
Barclays Bank PLC
02.2013 - 05.2015
- Illinois Certified Pharmacy Technician License, 2023
- Excpt National License, 2023
- Certified Immunizer, 2022
Bachelor's Degree - Botany, Zoology, and Chemistry
University of Karachi
Master's Degree - Zoology
University of Karachi
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