Shelley Patterson
Hueytown,AL
Summary
Dynamic Patient Care Coordinator with proven expertise. Skilled in appointment scheduling and insurance verification, enhancing patient satisfaction and clinic efficiency. Demonstrated critical thinking and organizational skills while managing payment collections and maintaining HIPAA compliance, ensuring a seamless patient experience.
Overview
15
15
years of professional experience
Work History
Pateint Care Coordinator
Lisa Wilson, D.M.D.
Indian Springs, AL
09.2025 - 12.2025
- Coordinated patient scheduling and appointment management to enhance clinic efficiency.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Front Desk Receptionist
Robert K. Rudolph, D.M.D.
Homewood, AL
02.2022 - 04.2025
- Greeted and assisted patients, ensuring a welcoming atmosphere.
- Assisted in all billing processes, verifying insurance information for accuracy. Filed all claims and posting payments. Collected co-pays and maintained A/R.
- Scheduled, coordinated and confirmed appointments.
Front Desk Receptionist
McAdory Dental Center
McCalla, AL
02.2011 - 10.2021
- Greeted and assisted patients, ensuring a welcoming atmosphere.
- Managed appointment scheduling.
- Assisted in billing processes, verifying insurance information for accuracy. Filed all claims and posted payments. Collected co-pays and maintained A/R.
Front Desk Receptionist
Mark Tickle, D.M.D.
Tuscaloosa, AL
10.2021 - 02.2022
- Greeted and assisted patients, ensuring a welcoming atmosphere.
- Managed appointment scheduling.
- Assisted in billing processes, verifying insurance information for accuracy. Filed all claims and posted payments. Collected co-pays and maintained A/R.
Education
Dental Assistant
Bessemer State Technical College
Bessemer,AL08-1991
Skills
Critical thinking skills
HIPAA compliance
Organizational skills
Appointment scheduling
Insurance verification
Payment collection
Timeline
Pateint Care Coordinator
Lisa Wilson, D.M.D.
09.2025 - 12.2025
Front Desk Receptionist
Robert K. Rudolph, D.M.D.
02.2022 - 04.2025
Front Desk Receptionist
Mark Tickle, D.M.D.
10.2021 - 02.2022
Front Desk Receptionist
McAdory Dental Center
02.2011 - 10.2021
Dental Assistant
Bessemer State Technical College