Noreen Rizzo
Charlestown,MA
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering exceptional service. Knowledgeable in circulation procedures, servicing collections and maintaining stacks. Proven history of reliability and excellent performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Research Services Library Assistant Supervisor
Boston Public Library
2023.10 - Current
- Provides basic reference assistance to public
- Schedules, supervises, trains, directs and assists with evaluation of 3 Library Assistants
- Supervises and participates in procedures related to Research Services collections including, special searches, retrieving material for public, Interlibrary Loan, maintaining records and addressing customer service issues
- Updates and maintains various collection-related files and documents
- Maintains knowledge of Library's integrated library system.
Special Library Assistant II
Boston Public Library
2020.08 - 2023.10
- Processed Reserves, placed holds, registered borrowers, issued library cards
- Performed title/item searches using internal electronic records and print records
- Modified circulation parameters in item records
- Created on fly records for items not in ILS
- Identified, referred problems, and suggested solutions to supervisor.
Senior Library Assistant
Boston Public Library
2019.07 - 2020.08
- Met and greeted patrons
- Charged and discharged library materials
- Registration of borrowers
- Provided computer maintenance
- Took reservations for and distributed daily museum passes
- Answered telephones and directed calls to appropriate staff members.
Patient Services Coordinator III
Mass General Hospital for Children
2013.01 - 2019.07
- Performed all duties of Patient Services Coordinator II
- Reconciled clinic and infusion billing charges
- Scheduled inpatient Chemotherapy admissions
- Coordinated insurance approvals for clinic appointments and Imaging studies
- Answered patient billing questions.
Patient Services Coordinator II
Mass General Hospital
2005.10 - 2013.01
- Greeted and directed patients
- Checked in patients and collected copayments
- Coordinated clinic schedules, including weekly lumbar punctures, bone marrow biopsies, outpatient and inpatient treatments, urgent, new and follow up visits
- Scheduled Imaging studies and initiated insurance approvals
- Answered phones and directed calls
- Sorted and routed mail.
Special Library Assistant
Boston Public Library
2002.01 - 2005.10
- Supervised two Senior Library Assistants
- Supervised all part-time Library Aides
- Assumed responsibility for assigned library in absence of professional staff
- Typed and filed weekly and monthly reports.
Senior Library Assistant
Boston Public Library
1998.07 - 2002.01
- Meet and greet patrons
- Charged and discharged library materials
- Registration of borrowers
- Provided computer maintenance
- Took reservations for and distributed daily museum passes
- Answered telephones and directed calls to appropriate staff members.
Circulation Assistant
Lesley College Ludcke Library
1992.09 - 1998.06
- Registration of borrowers
- Charged and discharged library materials
- Provided simple directions and information
- Shelved, verified and performed annual inventory of library stacks.
Sales Clerk
The Disney Store
1994.05 - 1997.06
- Greeted and directed store patrons
- Attended quarterly Customer Service training sessions
- Assisted store patrons with purchases, e.g
- Selecting items and cash register transactions.
Education
Bachelor of Science - Natural Sciences
Lesley College
Cambridge05.1997
Skills
- Problem-Solving
- Written and oral communication
- Patron assistance
- Materials Locating
- Library Classification System
- Attention to Detail
- Microsoft Office
- Staff Supervision
- Work Schedule Preparation
- Microfiche Machines
Certification
- Mobile Ladder Safety Training - 3.2.2023-3.1.2024
Timeline
Research Services Library Assistant Supervisor
Boston Public Library
2023.10 - Current
Special Library Assistant II
Boston Public Library
2020.08 - 2023.10
Senior Library Assistant
Boston Public Library
2019.07 - 2020.08
Patient Services Coordinator III
Mass General Hospital for Children
2013.01 - 2019.07
Patient Services Coordinator II
Mass General Hospital
2005.10 - 2013.01
Special Library Assistant
Boston Public Library
2002.01 - 2005.10
Senior Library Assistant
Boston Public Library
1998.07 - 2002.01
Sales Clerk
The Disney Store
1994.05 - 1997.06
Circulation Assistant
Lesley College Ludcke Library
1992.09 - 1998.06
Bachelor of Science - Natural Sciences
Lesley College
- Mobile Ladder Safety Training - 3.2.2023-3.1.2024
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