Socorro Maria Toledo
Clerk
Denver,CO
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Library Assistant II
Athmar Park Library Denver Public Library
Part-tTime (20hrs/wk) with rotating On-Call
05.2023 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Monitored library environments to maintain safe, hazard-free settings.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained secure environment by monitoring visitors at front desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
Fulfillment Clerk/Curbside Shopper
Sam's Club
505 S Broadway
08.2013 - 09.2022
- Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfilment processes or customer satisfaction ratings.
- Contributed to achieving company-wide goals by consistently meeting or exceeding individual performance targets for order accuracy and productivity.
- Received positive feedback from customers for prompt service and attention to detail in fulfilling their orders.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
Troop Leader
Girl Scouts Of America
4540 W 10th Ave Denver Colorado
01.1996 - 01.1998
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Encouraged participation in camp activities and guided troop members in safe adventures.
- Coordinated fundraising initiatives, cultivating partnerships with local businesses to support troop activities.
Education
No Degree - General Studies
Community College of Denver
Denver, CO01.2004
Accounts Receivable Clerk
Emily Griffith Technical College
Denver, CO04.1988
Skills
- Written and oral communication
- Computer Assistance
- Cataloging and shelving
- Shelf reading
- Library Services
- Telephone Etiquette
- Administrative Support
- Inter-library loans
- Circulation desk
- Reference Services
- Damaged book removal
- Customer Relationship Management
- Material Shelving
- Patron Registration
- Interlibrary Loans
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Adaptable and Flexible
- Patron Support
- Library Classification System
- Payment Collection
- Materials Locating
- Library services
Languages
Spanish
Native or Bilingual