Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norely Cardiel

whittier,CA

Summary

Proactive Home/Auto Claims Specialist with extensive experience managing high volumes of claims. Skilled in claims processing, negotiation, and developing relationships with external partners to ensure efficient claim resolution. Known for strong analytical skills, customer service excellence, and in-depth knowledge of insurance policies.

Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.

Overview

19
19
years of professional experience

Work History

Home/Auto Claims Specialist

Mercury Insurance
04.2015 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Cashier

Stater Brothers
03.2006 - 06.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

California High School
Whittier, CA
06-2007

Skills

  • Claims
  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Customer Service
  • Analytical Skills
  • Attention to Detail
  • Negotiation Skills
  • Problem Solving
  • Knowledge of Insurance Policies

Languages

Spanish
Full Professional

Timeline

Home/Auto Claims Specialist

Mercury Insurance
04.2015 - Current

Cashier

Stater Brothers
03.2006 - 06.2009

High School Diploma -

California High School
Norely Cardiel