Noremi Jiménez Rivera
Sanford,United States
Summary
Dedicated professional committed to enhancing skills and knowledge in assigned work area. Strives to provide exceptional service to company and clients. Ultimate goal is to deliver highest level of service with kindness, respect, and empathy.
Overview
7
7
years of professional experience
Work History
Medical Scheduler
True Health
09.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Maintained accurate patient records for proper tracking of patient history and treatment.
CUSTOMER CARE REPRESENTATIVE
ALIGHT SOLUTIONS
06.2023 - 08.2023
- Provided side by side navigation on website
- Managing information under consideration of participants' privacy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
UM COORDINATOR
CLINICAL MEDICAL SERVICES INC. (CMS)
02.2021 - 03.2023
- Ability to make decisions by critical thinking based on the needs of patients
- Knowledge in Internet browsing to validate equipment
- Managing information under consideration of patient's privacy (HIPPA).
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
PEER ADVISOR
UNIVERSIDAD ANA G. MENDEZ
08.2017 - 01.2021
- Collaborating with academic advisors.
- Communicating, motivating and providing students the tools to have a successful first college semester.
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
Education
BACHELOR'S DEGREE - Nursing
UNIVERSIDAD DEL ESTE
01.2021
ASSOCIATE DEGREE - Nursing
UNIVERSIDAD DEL ESTE
01.2018
Skills
- Knowledgeable in Microsoft office, Excel and Powerpoint
- Able to work under pressure
- Ability to communicate effectively
- Customer service oriented
- Empathic with the needs of other (customers / co-workers)
- Ability to make decision by Critical thinking
- Organized
- Bilingual (Spanish - English)
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Data Entry
- Patient Relations
- Adaptable and Flexible
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Computer Proficiency
State
Florida
City
Sanford
Timeline
Medical Scheduler
True Health
09.2023 - Current
CUSTOMER CARE REPRESENTATIVE
ALIGHT SOLUTIONS
06.2023 - 08.2023
UM COORDINATOR
CLINICAL MEDICAL SERVICES INC. (CMS)
02.2021 - 03.2023
PEER ADVISOR
UNIVERSIDAD ANA G. MENDEZ
08.2017 - 01.2021
BACHELOR'S DEGREE - Nursing
UNIVERSIDAD DEL ESTE
ASSOCIATE DEGREE - Nursing
UNIVERSIDAD DEL ESTE