Gabrielle Byrd
Marietta,USA
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Organized Medical Scheduler known for high productivity and efficiency in task completion. Skilled in patient coordination, appointment scheduling software, and medical coding. Excel in communication, time management, and problem-solving to enhance office operations and patient experience.
Overview
10
10
years of professional experience
Work History
Medical Scheduler
Wellstar Heath System
Marietta, Georgia
06.2024 - Current
- Scheduled patient appointments using electronic health record systems.
- Coordinated communication between patients and medical staff efficiently.
- Managed incoming calls to address scheduling inquiries professionally.
- Collaborated with physicians to optimize appointment availability and flow.
- Updated patient information in databases accurately and promptly.
- Resolved scheduling conflicts through effective problem-solving techniques.
- Maintained confidentiality of patient records in compliance with regulations.
- Assisted in training new staff on scheduling procedures and software use.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Followed up with patients and confirmed appointments.
- Provided feedback on areas needing improvement within office operations in order to increase efficiency.
Customer Service Representative
Fiserv
Marietta, GA
09.2022 - Current
- B2B interaction
- Provided assistance to clients
- Answered the phone and assisted clients with any changes needed
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support
Collections Specialist
FAMS
Acworth, GA
11.2021 - 09.2022
- Successfully managing and collecting on accounts over 30 days past due.
- Making outbound calls to customers that are delinquent on CAF accounts.
- Accepting inbound calls and assisting with customer inquiries.
- Negotiating and following up on payment arrangements.
- Remote working environment
Assistant Teacher
Early mind
Woodstock, GA
08.2018 - 11.2021
- Working with toddlers, ages 3-5
- Caring for infants
- Executing lesson plans
- Interacting with parents
- Take payments
- Experience with CAPS program
- Key holder open and close daycare
Customer Service Representative
Alorica
Mary Esther, FL
06.2017 - 01.2018
- Answer inbound calls, emails, online chat for customers questions or concerns
- Maintain update customer contact info
- Resolve customer issues
- Process credit cards
- Up-sell
- Experience using Microsoft Word, Excel, PowerPoint
- Strong oral and written communication skills
- Making outbound calls
Shift Leader
Dunkin Donuts
Marietta, GA
11.2015 - 06.2017
- Maintain a well-organized shift
- Operating POS system to finalize transactions
- Counting resisters for bank deposit
- Stocking truck delivers
- Ensure staff of shift is following company safety/ customer service regulations
- Maintain the company's sales goals
- Drive-thru operator
- Conduct interviews.
- Keep logs of inventory up to date
Education
General - Computer science
Campbell High School
Smyrna, GASkills
- Customer Service
- Team Member
- Organizational Skills
- Filing
- Live Chat
- Time management
- Customer support
- Financial services
- PeopleSoft
- Communication skills
- Microsoft Office (Excel, Word, PowerPoint)
- De-escalation
- High volume calls
- Adaptability
- Data Entry
- Electronic health records
- Appointment scheduling
- Patient communication
- Database management
- Conflict resolution
- Customer relationship management
- Team collaboration
- Problem solving
Timeline
Medical Scheduler
Wellstar Heath System
06.2024 - Current
Customer Service Representative
Fiserv
09.2022 - Current
Collections Specialist
FAMS
11.2021 - 09.2022
Assistant Teacher
Early mind
08.2018 - 11.2021
Customer Service Representative
Alorica
06.2017 - 01.2018
Shift Leader
Dunkin Donuts
11.2015 - 06.2017
General - Computer science
Campbell High School