CHASITY D. GRIDER
Oak Park,IL
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Highly energetic, outgoing and detail-oriented nature. Handles multiple responsibilities simultaneously while providing exceptional customer service. Offer skill with CRM systems paired with outstanding active listening skills. Also, Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
27
27
years of professional experience
Work History
Medical Scheduler
UIC Hospital
Chicago, IL
06.2022 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- EPIC experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Documented and detailed calls and complaints using call center's CRM database.
CUSTOMER SERVICE/COLLECTIONS/ASSISTANT MANGER
ACCEPTANCE SOLUTIONS GROUP/CASH FOR WHATEVER
CHICAGO, IL
01.2011 - 03.2022
- Offer new loans to potential customers based on the company policies
- Answer phones, emails, faxes in response to customer’s request
- Transfer calls to appropriate staff
- Identify, research and resolve customers issues
- Produce different reports for customer’s in data base
- Provide on-the-job training for new employee’s
- Produce monthly reports for employees regarding work ethic
- In-House collections on past due customers
- Monitoring reps calls to assist with customer service and improve their loan skills
- Taking credit card payments over the phone
- Input all delinquent customer information into a data base
- Offer ways for customers to get current or pay-off balances that were open for settlement
- Update customers information using specific software
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Worked on special projects, taking active role in improvement opportunities.
- Shared experience and feedback based on observation, improving process documentation and team knowledge.
Medical Receptionist
Advocate Medical Group Immediate Care Center
Chicago, IL
04.2016 - 08.2019
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Processed patient payments and scanned identification and insurance cards.
CUSTOMER SERVICE REP/DISPATCHER
ALLSTATE/KELLY SERVICE
CHICAGO, IL
11.2007 - 08.2010
- Provide information to customers regarding accounts /adjustments
- Setting up appointments for insurance adjusters
- Provide roadside assistance
- Assisting customers with payment arrangements on past due accounts
- Use internal data base to enter customers information, taking payments and detailed invoices or complaints
- Answering customers questions on how adjusters came up with quotes
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
CUSTOMER SERVICE REP/TEAM LEADER
MARKET USA
DES PLAINES, IL
09.2002 - 10.2007
- Responsible for resolving customers questions and updating account information
- Activating sears credit cards while trying to sell various insurance
- Supervising customers service reps and monitoring their calls
- Assisting the customer service reps with any questions or irate customers
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Exceeded company productivity standards on consistent basis.
CASHIER/INVENTORY STOCKER
PIC N PAY GROCERY STORE
CHICAGO, IL
06.1997 - 01.2004
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Updated product labels to reflect accurate pricing.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Making sure the store is fully stocked
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education
High School Diploma -
Lucy Flower Vocational Highschool
Chicago, IL09.2002
Skills
- Upselling Products and Services
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Account Management
- Building Customer Trust and Loyalty
- Customer Service
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Data Entry and Maintenance
- Verbal and Written Communication
- Payment Processing
- Training and Development
- Refunds and Returns Management
- Call Volume and Quality Metrics
- Microsoft Office
- LiveChat Messaging
- Remote Office Availability
- Computer Proficiency
- Team-Oriented and Cooperative
- Administrative and Office Support
- Multi-Line Phone Systems
- Call Center Operations
- EMR Systems
- Reviewing Medical Histories
- Payment Scheduling and Collection
- Patient Follow-Up
- HIPAA Requirements
- Appointment Scheduling and Confirmation
- Admissions Processes
- Schedule Patients
- Data Entry
Timeline
Medical Scheduler
UIC Hospital
06.2022 - Current
Medical Receptionist
Advocate Medical Group Immediate Care Center
04.2016 - 08.2019
CUSTOMER SERVICE/COLLECTIONS/ASSISTANT MANGER
ACCEPTANCE SOLUTIONS GROUP/CASH FOR WHATEVER
01.2011 - 03.2022
CUSTOMER SERVICE REP/DISPATCHER
ALLSTATE/KELLY SERVICE
11.2007 - 08.2010
CUSTOMER SERVICE REP/TEAM LEADER
MARKET USA
09.2002 - 10.2007
CASHIER/INVENTORY STOCKER
PIC N PAY GROCERY STORE
06.1997 - 01.2004
High School Diploma -
Lucy Flower Vocational Highschool