Breanna Hodson
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
3
3
years of professional experience
Work History
Medical Scheduler
Ansafone
Remote
01.2026 - Current
- Scheduled patient appointments.
- Reviewed insurance information with patients and processed copays.
- Conducted intake assessments to gather client information and needs.
- Managed incoming calls to coordinate patient visits effectively.
Front of House Manager
Teriyaki Madness
03.2025 - 12.2025
- Managed front of house operations to ensure smooth customer service and guest satisfaction
- Resolved customer concerns in professional manner
- Maintained a welcome environment while managing high stress situations
- Trained new staff members on customer service techniques, promoting consistency in service quality.
Records Clerk
Joplin Police Department
11.2023 - 03.2024
- Managed and organized confidential police records, reports, and documentation.
- processed dash cam footage, face sheets, records requests for department staff.
- Handled sensitive information with professionalism and confidentiality
- Answered non-emergency phone calls and assisted callers with questions and information
Customer Service Representative
Freeman Ozark Center
12.2022 - 12.2023
- Assisted patients and visitors with scheduling appointments, check-in, general questions.
- Answered incoming calls and directed patients to appropriate departments
- Maintained professionalism and empathy while assisting individuals in high stressed situations
- Supported daily front desk operations in a fast-paced mental health care environment.
Education
High school Diploma -
Joplin High School
Joplin, MO05-2021
CNA -
Franklin Technology Center
Joplin, MO05-2021
Skills
- Customer Service
- Inbound and Outbound Calling
- Time Management
- Upselling and Cross Selling
- Health Information Management
- Document Scanning
- Data Entry and Analysis
- Training and Coaching
- CRM Software Expertise
- Client Retention Strategies
- Dispute Resolution
- Insurance Authorization
Timeline
Medical Scheduler
Ansafone
01.2026 - Current
Front of House Manager
Teriyaki Madness
03.2025 - 12.2025
Records Clerk
Joplin Police Department
11.2023 - 03.2024
Customer Service Representative
Freeman Ozark Center
12.2022 - 12.2023
High school Diploma -
Joplin High School
CNA -
Franklin Technology Center