Cindy Giron
Carrollton,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Specialty Care Clinics
09.2023 - Current
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Medical Assistant
Pioneer Medical Associates
01.2020 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Administrative Assistant
Dallas Independent School District
04.2016 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Children's Health
06.2012 - 04.2016
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Education
Certificate - Medical Assisting
College of Health Care Professions
Dallas, TX12.2017
Diploma -
R.L.Turner High School
Carrollton, TX01.2011
Skills
- Reception oversight
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Time Management
- Customer and client relations
- Filing
- Customer Relations
- Clerical Support
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Multi-line phone proficiency
- HIPAA Compliance
- Strong Organization
- Appointment Coordination
Certification
- NRCMA, 08/01/22
- NRCPT, 08/01/22
- Medical Assistant
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Medical Scheduler
Specialty Care Clinics
09.2023 - Current
Medical Assistant
Pioneer Medical Associates
01.2020 - 09.2023
Administrative Assistant
Dallas Independent School District
04.2016 - 11.2019
Administrative Assistant
Children's Health
06.2012 - 04.2016
Certificate - Medical Assisting
College of Health Care Professions
Diploma -
R.L.Turner High School
- NRCMA, 08/01/22
- NRCPT, 08/01/22
- Medical Assistant
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