Dominic Avery
Albuquerque,NM
Summary
Dedicated administrative professional with experience in common systems and software. I would like to consider myself well spoken with strong customer service and issue resolution skills. As well as previous knowledge of cold and warm selling through a CRM system.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Lovelace Medical Center
Albuquerque, NM
03.2024 - 01.2025
- Updated patient records with appointment and billing information promptly.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Routed calls and correspondence to appropriate medical staff.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Followed up with patients and confirmed appointments.
Life Insurance Broker
Family First Life
Albuquerque, New Mexico
05.2023 - 08.2023
- Monitored market trends in order to identify potential areas for expansion.
- Cold call and sell to people interested in life insurance, door knock, ext
- Participated in professional development opportunities to enhance insurance knowledge and sales skills.
- Stayed current with life insurance market trends and regulatory changes.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Educated clients about the features, advantages, and disadvantages of different types of life insurance policies.
- Conducted thorough needs analysis to recommend appropriate life insurance products.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- I was what we called an independent underwrighter, I worked for nobody imparticular off of my own comission, quit this job due to high CRM cost vs value of our sale.
Childcare Servicing
Adecco
Albuquerque, NM
12.2021 - 01.2023
- Provided guidance and direction to employees on job duties and responsibilities.
- Provided technical support when necessary during servicing operations.
- Assigned tasks and tracked progress to ensure timely completion of projects.
- Make sure claims were approved or denied and call regarding the outcome.
Credit and Debit Card Customer Support
USAA
Albuquerque, New Mexico
10.2019 - 11.2021
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
Education
GED -
Eldorado
Albuquerque, NM05-2020
Skills
- Patient relations
- HIPAA compliance
- Calendar management
- Reception oversight
- Sell’s
- Data entry proficiency
- Strong organization
- File preparation
- Follow-up skills
- Multi-line telephone system control
- Relationship building
- Verbal and written communication
- Equipment troubleshooting and maintenance
- Professionalism
- Phone reception
Timeline
Medical Scheduler
Lovelace Medical Center
03.2024 - 01.2025
Life Insurance Broker
Family First Life
05.2023 - 08.2023
Childcare Servicing
Adecco
12.2021 - 01.2023
Credit and Debit Card Customer Support
USAA
10.2019 - 11.2021
GED -
Eldorado