Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Norton

Fairbanks,AK

Summary

Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology, along with strong task prioritization and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I am vary outgoing and vary attentive, my goal is to start and flourish with whatever job i decide to take on, I'm looking to start my career.

I believe that i'd be a great asset to anything i applied myself too.

Overview

9
9
years of professional experience

Work History

Medical Scheduler

The Surgery Center
08.2023 - Current
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Followed up with patients to reschedule missed appointments.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Performed various administrative tasks by filing, copying and faxing documents.

Assistant Manager

Alaska Mini Storage
10.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.

Assistant Manager

The Beach House Tanning Salon
06.2019 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manger

Burlesque Shack
06.2014 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

North Pole High School
North Pole, AK
05.2017

Skills

  • Critical Thinking
  • Financial Statements
  • Patient Relations
  • PET Scans
  • Patient Follow-Up
  • Quality Patient Care
  • Patient Referral
  • Payment Plan Options
  • CPT Coding
  • CPR Certified
  • Answer Telephones
  • Medical Records Verification
  • Staff Leadership
  • Organization and Time Management
  • Outpatient Procedures

Timeline

Medical Scheduler

The Surgery Center
08.2023 - Current

Assistant Manager

Alaska Mini Storage
10.2022 - 08.2023

Assistant Manager

The Beach House Tanning Salon
06.2019 - 10.2022

Manger

Burlesque Shack
06.2014 - 05.2017

High School Diploma -

North Pole High School

Similar Profiles

CREATE PROFILE
Hannah Norton