April Cole
Hartsville,SC
Summary
Accomplished Medical Scheduler with expertise in appointment coordination and patient relations, honed at Prisma Health. Streamlined scheduling processes, enhancing efficiency by 20%. Proven track record in HIPAA compliance and insurance verification. Compassionate communicator, adept at resolving conflicts and ensuring patient satisfaction. Certified Medical Assistant committed to maintaining accurate records and safeguarding patient privacy.
Overview
25
25
years of professional experience
Work History
Medical Scheduler
Prisma Health
10.2011 - Current
- Process incoming referrals for new patients, verify insurance information before scheduling appointments.
- Coordinate and schedule complex procedures such as surgery, tests, physicals and follow-up visits.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Clinic Surgery Scheduler
South Carolina Heart Center
10.2000 - 10.2011
- Improved patient scheduling efficiency by streamlining appointment booking processes, by assisting in developing procedures and protocols related to patient scheduling and appointment management.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of the scheduling process.
- Implemented process improvements that reduced scheduling errors, enhancing overall clinic operations, including verifying accuracy of patient data prior to surgery
- Maintained accurate records of surgical procedures, facilitating smooth insurance claims processing.
- Provided compassionate support to anxious patients during preoperative consultations, ensuring they felt informed and at ease.
Education
High School Diploma -
Hartsville High School
Hartsville, SCSkills
- Appointment coordination
- Reception oversight
- HIPAA compliance/Medical Records Maintenance
- Patient Health information Access/Insurance Authoriztions
- Insurance verification/Co-pay collection
- Patient relations
- Patient confidentiality/scheduling
- Reception Oversight/Data entry
- Medical Terminology
- Documentation and Recordkeeping
- Current Medical Assistant Certification
- Referral Verification
- Document Review
Timeline
Medical Scheduler
Prisma Health
10.2011 - Current
Clinic Surgery Scheduler
South Carolina Heart Center
10.2000 - 10.2011
High School Diploma -
Hartsville High School
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