Amy Sweet
Reno,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Medical Scheduler
United Healthcare Group
Reno, NV
12.2022 - Current
- Answered phone calls and messages for20-physician5 medical facility, scheduling appointments, and handling patient inquiries.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Customer Service Associate
ANTHEM Health Services
Reno, NV
09.2021 - 10.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Customer Service Representative
PODS Moving & Storage
Reno, NV
12.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Loan Processor/Customer Service Representative
Teleperformance USA
RENO, NV
03.2020 - 12.2020
- Consulted with outside vendors to identify and resolve loan closing issues.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Increased customer satisfaction by resolving issues.
Facility Manager
CBRE/MICROSOFT
Reno, NV
09.2013 - 03.2019
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
Education
Bachelor of Arts - Research Methodology And Quantitative Methods
Minneapolis On Line Learning
Minneapolis, MNSkills
Timeline
Medical Scheduler
United Healthcare Group
12.2022 - Current
Customer Service Associate
ANTHEM Health Services
09.2021 - 10.2022
Customer Service Representative
PODS Moving & Storage
12.2020 - 08.2021
Loan Processor/Customer Service Representative
Teleperformance USA
03.2020 - 12.2020
Facility Manager
CBRE/MICROSOFT
09.2013 - 03.2019
Bachelor of Arts - Research Methodology And Quantitative Methods
Minneapolis On Line Learning