Carolyn Wilson
Sweet Home
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Overview
9
9
years of professional experience
Work History
Medical Scheduler
Frontier Dermatology
05.2022 - 01.2025
- Answered phone calls and messages for 13 Dermatology Clinics in Oregon and Washington, scheduling appointments, handling patient inquiries. and sent messages to Medical teams
- Managed providers schedules for accuracy and to keep full.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Health Insurance Specialist
Providence Health Plans
11.2021 - 05.2022
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used [Centricity, Epic, and MedPearl] to process benefit transactions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Medical Scheduler
Samaritan Health Services
09.2015 - 10.2021
- Answered phone calls and messages for 7 Primary Care medical facilities, scheduling appointments, handling patient inquiries, and sent messages to Medical teams
- Managed providers schedules for accuracy and to keep full.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Education
Medical Office/Terminology Certificates
Linn Benton Community College
Albany, ORHigh School Diploma -
McNary High School
Keizer, ORSkills
- Check-in management
- Patient scheduling
- Insurance verification
- Information documentation
- Payment collection
- Call handling
- Documentation
- Schedule coordination
- Appointment management
- Strong, collaborative communication with patients, providers, and all staff
- Microsoft office Suite, EHR programs
- HIPAA compliance
Timeline
Medical Scheduler
Frontier Dermatology
05.2022 - 01.2025
Health Insurance Specialist
Providence Health Plans
11.2021 - 05.2022
Medical Scheduler
Samaritan Health Services
09.2015 - 10.2021
Medical Office/Terminology Certificates
Linn Benton Community College
High School Diploma -
McNary High School
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