Denise Edmond
Lansing,MI
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler
Mcalren Greater Lansing
Lansing , MI
03.2022 - 03.2024
- Greeted and checked in patients, verified insurance information, and collected co-pays.
- Scheduled patient appointments, answered phones, and responded to inquiries.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Assisted patients with completing paperwork accurately and thoroughly.
- Maintained accurate records of patient demographics, appointment scheduling, payment collections.
- Resolved issues related to patient access services in a timely manner to ensure continuity of care.
- Adhered to HIPAA regulations by ensuring confidentiality of protected health information.
- Ensured that all necessary documents were completed correctly prior to submitting them for processing.
- Obtained necessary signatures for privacy laws and consent for treatment.
Surgery Scheduler
Capital Internal Medicine Associates
Lansing, MI
04.2019 - 02.2022
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Communicated with patients to gather intake data and verify chart information.
- Scheduled follow-up appointments as designated by physician.
- Checked patient insurance and collected pre-authorizations from providers.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Called patients to schedule Surgical appointments, consistently double-checking information and availability.
- Answered 20-30 average daily phone calls to schedule appointments and address patient inquiries.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Medical Records File Clerk
Capitol Internal Medicine Associates
Lansing, MI
08.2016 - 05.2021
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Recorded and filed patient data and medical records.
- Worked with E Clinical Works EHR system to input, organize and manage more than [1000] documents each day.
- Sent records requests and stayed in close communication with case managers regarding open issues.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Assisted with properly processing records requests.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned incoming documentation.
Education
Bachelor of Arts - Bachelor of Healthcare Management
American InterContinental University
Schaumburg, IL09.2024
Associates - Medical Billing And Coding
Dorsey School of Health And Beauty
Lansing, MI10.2016
Skills
- Check-in management
- Patient Scheduling
- HIPAA Compliance
- Patient Registration
- Call handling
- Documentation
- Information documentation
- Mail Management
Accomplishments
- Certificate of Achievement for Medical Terminology
- Certificate of Achievement for Hospital and Institutional Coding and Billing
- Certificate of Achievement for Medical Office Administration
- Certificate of Achievement for Computer Applications for Allied Health Professionals
- Certificate of Know Be 4
- HIPPA Compliance
Professional References
Dr. Robert Seiler 517-614-4727
Personal References
Lisa Ellis 517-420-8617
Lafonda Walton 517-505-9437
Kendra Moore 517-980-5799
Timeline
Patient Access Scheduler
Mcalren Greater Lansing
03.2022 - 03.2024
Surgery Scheduler
Capital Internal Medicine Associates
04.2019 - 02.2022
Medical Records File Clerk
Capitol Internal Medicine Associates
08.2016 - 05.2021
Bachelor of Arts - Bachelor of Healthcare Management
American InterContinental University
Associates - Medical Billing And Coding
Dorsey School of Health And Beauty