Cristal Galan
Madison
Summary
With a proven track record at UW Hospital and Clinics, I excel in patient access scheduling and bilingual communication, seamlessly blending critical thinking with compassionate customer service. My experience spans from healthcare to entrepreneurship, showcasing strong organization and decision-making skills, driving positive outcomes and enhancing patient experiences.
Overview
6
6
years of professional experience
Work History
Patient Access Scheduler
UW Hospital and Clinics
05.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered phone calls and messages for (608)287-2450-physician dermatology medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Owner
Galan Cleaning Services
06.2019 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Special Education Assistant
McFarland High School
01.2021 - 06.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Education
Associate of Applied Science - Human Services
Madison Area Technical College
Madison, WI06-2024
High School Diploma -
Lafollette High School
Madison06-2014
Skills
- Follow-up skills
- Strong organization
- Patient registration
- Appointment scheduling
- HIPAA compliance
- Patient check-in
- Bilingual in Spanish and english
- Decision-making
- Critical thinking
Languages
Spanish
Full Professional
Timeline
Patient Access Scheduler
UW Hospital and Clinics
05.2023 - Current
Special Education Assistant
McFarland High School
01.2021 - 06.2022
Owner
Galan Cleaning Services
06.2019 - Current
Associate of Applied Science - Human Services
Madison Area Technical College
High School Diploma -
Lafollette High School
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