Tatiana Camapneria
Homestead,FL
Summary
To be given the opportunity to utilize my experience, education, and knowledge to enhance the working atmosphere for both coworkers and the public. This would be a direct benefit for the company that employs me.
Overview
16
16
years of professional experience
Work History
Patient Access Scheduler II
Baptist Health of South Florida
Miami , FL
03.2021 - Current
- Scheduled and confirmed patient appointments and consultations.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Facilitated clear communication between patients and healthcare providers to enhance understanding of services and procedures.
- Verified demographics and insurance information to register patients in computer system.
- Collaborated with multi-disciplinary staff to identify and resolve patient access issues effectively.
- Coordinated with medical staff to manage appointment changes and cancellations.
- Scheduled patient appointments efficiently using electronic health record systems.
- Provided exceptional customer service to patients during scheduling interactions.
- Maintained accurate patient records in compliance with healthcare regulations.
- Responded promptly to patient inquiries regarding scheduling and services offered.
- Collaborated with team members to improve scheduling processes and workflows.
- Implemented strategies aimed at improving customer satisfaction levels.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Resolved issues related to patient access services in a timely manner to ensure continuity of care.
Triage Nurse
South Miami OBGYN Associates
North Miami, Florida
06.2010 - 02.2021
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Collaborated with physicians and other healthcare professionals to ensure quality patient care.
- Evaluated patient responses and adjusted care plans accordingly to optimize outcomes.
- Prioritized multiple tasks to accommodate urgent requests for assistance from emergency department.
- Coordinated patient schedules efficiently to minimize wait times and enhance overall care experience.
- Identified symptoms, gathered medical history, and documented patient information accurately.
- Assessed patients' health condition and determined the level of care needed.
- Collaborated with physicians and healthcare professionals to ensure quality patient care.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Educated patients on self-care techniques and disease processes to enhance understanding and compliance.
- Rendered telephone advice according to established guidelines and protocols.
- Prioritized multiple tasks to manage high call volume effectively while ensuring timely responses to patient inquiries.
Education
High School Diploma -
U.S Internation Christian Academy
Miami, FL12-2010
Skills
- Electronic health records
- Appointment scheduling
- Patient registration
- Customer relationship management
- Workflow optimization
- Team collaboration
- Problem solving
- Compassionate care
- Follow-up skills
- Conflict resolution
- Strong organization
- Flexible schedule
Languages
English
Professional
Spanish
Professional
Timeline
Patient Access Scheduler II
Baptist Health of South Florida
03.2021 - Current
Triage Nurse
South Miami OBGYN Associates
06.2010 - 02.2021
High School Diploma -
U.S Internation Christian Academy