Rochelle Love
Dallas ,GA
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
Work History
Medical Scheduler
Piedmont HealthCare
Kennesaw , GA
07.2023 - Current
- Monitored and coordinated patient scheduling with physicians.
- Met and greeted all patients professionally and courteously.
- Responded to and resolved all patient service requests.
- Coordinated appointment schedules with all relevant facility departments.
- Monitored all medical callbacks as needed.
- Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.
Certified Nursing Assistant
Marietta Healing Nursing
Marietta, GA
02.2021 - 07.2023
- Provided assistance to patients with bathing, grooming, and dressing needs.
- Monitored vital signs such as blood pressure, pulse rate, and respiration rate.
- Ensured the well-being of bedridden patients by consistently repositioning them on a regular basis.
- Offered meal assistance and served nourishment to patients directly in their rooms.
Office Manager
City Thrift Store
Pearl, MS
01.2016 - 08.2018
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in developing budgets for departmental expenses.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
Provine High School
Jackson, MS05-1992
Skills
- Paperwork coordination
- Insurance Verification
- Patient Relations
- Billing support
- HIPAA Compliance
- Mail Management
- Microsoft Office
- Call handling
- Check-in management
- Patient Scheduling
- Payment Collection
- Medical Terminology
- Sales Promotion
- Audit Support
- Customer Relationship Management (CRM)
- Customer-focused
Timeline
Medical Scheduler
Piedmont HealthCare
07.2023 - Current
Certified Nursing Assistant
Marietta Healing Nursing
02.2021 - 07.2023
Office Manager
City Thrift Store
01.2016 - 08.2018
Provine High School
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