Crystal Melendrez
Houston,TX
Summary
Experienced Clerical/Front Desk professional with a strong background in EHR consulting. Optimized electronic health record systems, improving workflow efficiency and user satisfaction. Valuable experience in the Psychology Department, gaining a comprehensive understanding of administrative and clerical tasks in healthcare settings. Proficient in managing patient records, scheduling appointments, and supporting medical staff. Focused on fostering team collaboration and achieving tangible results. Known for reliability and adaptability, consistently meeting changing needs with ease.
Overview
2
2
years of professional experience
Work History
Medical Scheduler
Kinghaven Counseling Group
10.2024 - Current
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained accurate patient records for proper tracking of patient history and treatment
- Followed up with patients to reschedule missed appointments
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Performed various administrative tasks by filing, copying and faxing documents
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Registered and verified patient records before triage with most up-to-date information
- Received and routed laboratory results to correct clinical staff members
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Clerical Assistant/Receptionist
Kinghaven Counseling Group
11.2023 - Current
- Scheduled meetings and coordinated materials to be distributed to attendees
- Monitored office supply stock levels and placed timely orders for replenishment
- Copied, sorted and filed records of office activities and business transactions
- Answered telephones, directed calls, and took messages
- Utilized office equipment such as printers, copiers, and fax machines efficiently
- Directed clients and guests to correct departments, rooms, and staff members
- Answered multi-line telephone system and routed calls to appropriate personnel
- Answered office phone and emails to schedule appointments, answer questions and document information
- Scanned documents into digital format for storage purposes
- Confirm appointments and Schedule follow ups
- Deal with (ASD) patients in need of guidence
- Check all documents are on file, ID, Insurance, Reports , Referrals , Consent forms, Custody Papers and more
- Translate (Spanish speakers) , Interviews , Calls, Paper Work
- Connecting patients virtually (Zoom)
- Test with patients, (Full Psychological Testing) , Questioners , adding on to reading questioners to patients and guardians
- Scan charts/documents to maintain neat organization
- Call to inform about copays, deductibles or not approved appointments
- Issue handling in case Office Manager wasn't available
- Staff trainer if needed
Assistant Infant Teacher
Lil Learners Academy
07.2023 - 10.2023
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention
- Supervised the classroom during meal times, nap time, outdoor playtime and other activities
- Encouraged language development through storytelling, singing songs or reading aloud from age appropriate books
- Helped maintain orderliness within the classroom by encouraging children to pick up toys after playtime
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Assisted children with daily routines, including toileting, feeding, and nap times
- Read stories to children and taught painting, drawing, and crafts
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems
Education
High School Diploma - undefined
Sharpstown High School
Houston06.2021
Skills
- Scheduling and calendar management
- Maintaining records
- Phone reception
- Staff training
- Flexible and adaptable
- Clerical support
- Bilingual (English&Spanish)
- Customer service
- Prioritizing work
- Call log/tracking more than 75 calls a day
- Scanning documentation
- Connect meeting virtually
- Punctuality
- Multitask
- Friend & positive attitude
- Calm under pressure
- RESPONSIBLE
Additional Information
Current/Past Employers -
PLEASE CONTACT FOR REFERENCE LETTER .
Dr. Robyn Reed - Psy Clinical Director (832) 452-7896
Elsa Hernandez - Department Manager (832) 730-9767
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Scheduler
Kinghaven Counseling Group
10.2024 - Current
Clerical Assistant/Receptionist
Kinghaven Counseling Group
11.2023 - Current
Assistant Infant Teacher
Lil Learners Academy
07.2023 - 10.2023
High School Diploma - undefined
Sharpstown High School