Noreyda Navarro
Inglewood,USA
Summary
Dynamic manager with a proven track record at McDonald's, excelling in conflict resolution and budget management. Spearheaded a customer service excellence program that significantly enhanced satisfaction. Skilled in team building and performance monitoring, I drive operational success through innovative strategies and effective communication, fostering a motivated workforce.
Overview
17
17
years of professional experience
Work History
Manager
McDonald's
Inglewood, USA
02.2008 - 01.2025
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Enhanced customer satisfaction through the development of a customer service excellence program
- Assigned tasks to associates to fit skill levels and maximize team performance
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Managed daily operations including scheduling and building, exhibiting excellent multitasking abilities
- Trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional custumer services
- Helping individuals adapt after to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized and delegated tasks and responsibilities
- Coach and motivate team, driving sales and delivering exceptional custumer services
- Communicated plans and actions to meet departmental goals
- Resolved conflicts between team members promptly using sound judgement based on company policies
- Reduced workplace safety or health hazards by enforcing work practices and procedures provided support
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Created innovative strategies for increasing custumer satisfaction and loyalty, highlighting an ability to to think outside the box
Education
Highschool -
Hawthorne Highschool
Skills
- Conflict resolution
- Budget management
- Customer service
- Team building
- Employee training
- Sales strategy
- Operational management
- Process improvement
- Performance monitoring
- Effective communication
- Problem solving
- Multitasking
- Safety compliance
- Project management
- Workforce management
- Safety procedures
- Business administration
- Product management
- Work prioritization
- Staff development
- Policy implementation
- Shift scheduling
- Staff management
- Decision-making
- Verbal and written communication
- Recruiting and interviewing
- Sales management
- Relationship building
- Team leadership
- Clear communication
- Sales techniques
- Change management
- Lead generation
- Employee onboarding
Timeline
Manager
McDonald's
02.2008 - 01.2025
Highschool -
Hawthorne Highschool