Norgard R.E. Rollan
Summary
Accomplished professional with a proven track record at Digicel Aruba, Bonaire & Curacao, surpassing revenue targets by 108% through strategic pricing and data analysis. Multilingual and adaptable, excels in mentoring teams and optimizing processes. Known for critical thinking and collaboration, driving market competitiveness and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head of Commercial Mobile
Digicel Aruba, Bonaire & Curacao
Willemstad, Curaçao
04.2025 - Current
- Achieved 108% of revenue targets by implementing effective strategies to surpass budget numbers.
- Executed project oversight with a focus on optimizing organizational efficiency and time management.
- Developed and executed strategic pricing models to enhance market competitiveness.
- Analyzed financial data and contributed to budget management processes, ensuring accurate forecasting and efficient cost control measures.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Facilitated product backlog refinement and prioritization, incorporating strategic objectives and customer feedback.
- Mentored junior team members to strengthen customer relationships and optimize engagement strategies.
Commercial Manager
Digicel Aruba, Bonaire & Curacao
Willemstad, Curaçao
11.2018 - 03.2025
- Managed the deployment of 8 mobile applications to the mobile portfolio.
- Developed and executed strategic pricing models to enhance market competitiveness.
- Led cross-functional teams to optimize operational workflows and improve service delivery.
- Analyzed market trends to inform product development and marketing strategies.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
Commercial Analysis Manager
Digicel Aruba, Bonaire & Curacao
Curacao
11.2014 - 10.2018
- Directed data analysis initiatives to enhance decision-making processes across departments.
- Mentored 2 junior analysts, fostering skill development and improving team performance.
- Assist in the development of business cases, pricing models and financial evaluations.
- Collaborated with cross-functional teams to develop strategic business insights and recommendations.
- Engaged with cross-functional teams to execute the launch strategy for three new products across Aruba, Bonaire, and Curacao.
Reporting Manager
Digicel Aruba, Bonaire & Curacao
Curacao
02.2013 - 12.2014
- Month end finance reporting, ensure all reporting in completed within in the finance timetable. Complete all necessary checks and validations on the data before confirmation of availability of data. Manage the Reporting executive workload to ensure delivery all requirements for Month end process.
- Ensure all monthly distribution of the interconnect invoices to all 3rd parties. Verify that the data is accurate prior to the distribution of the invoices.
- Managed preparation and dissemination of comprehensive performance reports for stakeholders.
- Collaborated with cross-functional teams to ensure alignment on reporting requirements.
- Streamlined reporting workflows, reducing turnaround times for critical insights.
- Implemented automated reporting tools, improving accuracy and reliability of outputs.
Business Analyst
Digicel Aruba, Bonaire &Curacao
Curacao
10.2011 - 01.2013
- Define reports and ensure that they are created in a timely manner with the correct information.
- Develop strategies and procedures to maintain ongoing data integrity. Liaise with the various data warehouses and application owners to reconcile data sources in order to ensure integrity of reports.
- Researching and analyzing quantitative data to support the International Business Unit.
- Work with Business Risk in alerting Revenue Assurance of possible fraud or revenue leakage.
- Perform trending and critical analysis to highlight issues and draw possible conclusions as to their causes.
- Designed 12 ad hoc reports to support the decision making.
- Develop report layout and work with IT to populate with data.
- Identifying and initiating changes in reports to keep pace with an ever changing environment while maintaining deadlines
Business Risk & Fraud Analyst
Digicel Aruba, Bonaire & Curacao
Curacao
09.2010 - 09.2011
- Analyzed product portfolio through audit process, leading over 3% revenue recovery.
- Unknown fraud identification, behavioral patterning analysis and feedback into control development.
- Research up to date anti fraud and RA methodologies.
- Collection of appropriate evidence and its presentation according to documented incident handling procedures.
- Prepare presentation material denoting trending, key indicators, and performance that have impact on losses through fraud
- Develop tests to challenge existing fraud and RA processes and make recommendations for change.
- Continuous search for ways to improve processes and procedures to minimize fraud and Revenue leakage.
Products Executive
Digicel Aruba, Bonaire & Curacao
Curacao
09.2008 - 09.2010
- Responsible for reporting on a daily , weekly and monthly basis for all products in the Dutch Caribbean markets.
- Successfully launched 3 first to market products
- Drive customer awareness of our product portfolio and maintain the communication in an effective manner.
- Liaise with the customer care teams, team leaders in relation to testing coordination for products pricing and pre launch testing.
- Liaise with the Marketing team on pre launch communications.
- Work hand in hand with the products manager on new products and enhancements to our current portfolio.
Technical Coordinator
Digicel Aruba, Bonaire & Curacao
Curacao
05.2007 - 09.2008
- Ensuring that all centralized Call Center Systems across the region (CRM, Intranet, IVR) are updated in a timely manner with 99% availability up time.
- Conducting performance reviews for Call Center Technical staff on a monthly basis and ensures that outstanding achievement is recognized and rewarded.
- Managing the handset and sim stock in center that is used for agent training , tests & customer support.
- Support the rollout of new customer supporting systems and process with the business to ensure that we are maximize each opportunity to provide first call resolutions.
- Monitors the performance of all call center systems against agreed Information Technology (I.T.) Department Service levels.
- Execute test plans to ensure all products, services and systems meet Customer Care standards and requirements.
Education
Mavo -
Amador Nita Mavo
Willemstad, CuracaoHavo -
Peter Stuyvesant College
Willemstad, CuracaoSkills
- Excellent attention to detail
- Teamwork and collaboration
- Data analysis & Operational reporting
- Analytical
- Multilingual
- Problem-solving
- Critical thinking
- Flexible and adaptable
Certification
Business Analyst,
Product Management,
Project Management,
Time Management &
Code of conduct.
Languages
English
Dutch
Spanish
Papiamentu
Sports
I am passionate about sports, currently an active member of a baseball and softball club
Timeline
Head of Commercial Mobile
Digicel Aruba, Bonaire & Curacao
04.2025 - Current
Commercial Manager
Digicel Aruba, Bonaire & Curacao
11.2018 - 03.2025
Commercial Analysis Manager
Digicel Aruba, Bonaire & Curacao
11.2014 - 10.2018
Reporting Manager
Digicel Aruba, Bonaire & Curacao
02.2013 - 12.2014
Business Analyst
Digicel Aruba, Bonaire &Curacao
10.2011 - 01.2013
Business Risk & Fraud Analyst
Digicel Aruba, Bonaire & Curacao
09.2010 - 09.2011
Products Executive
Digicel Aruba, Bonaire & Curacao
09.2008 - 09.2010
Technical Coordinator
Digicel Aruba, Bonaire & Curacao
05.2007 - 09.2008
Mavo -
Amador Nita Mavo
Havo -
Peter Stuyvesant College