Josue Flores

Work History

T-Mobile

Worcester, MA

05.2017 - Current

4 Times Winner's Circle.
2018 Top MRC of region.
Achieve over 1,000 activations in year, leading market.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Built customer loyalty and retention by delivering best experience, service(s) and solution(s).
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed outstandingly special targets for and specific product promotions.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Completed assigned training to stay updated on important policies and
procedures.
Recruited, hired and trained new staff to develop with excellent product
knowledge.

Radio Shack Corporation

Bayamon, PR

10.2012 - 05.2015

Lead market in extended warranties (Service Plans).
Best wireless conversion attainment for 2 consecutive years.
2005 Lead Market in RSAP credit cards applications in district.
Established and cultivated solid business relationships with new or existing customers.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Communicated product quality and market comparisons by creating sales presentations.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Built relationships with customers and community to establish long-term business growth.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Radio Shack Corporation

Bayamon , Puerto Rico

10.2004 - 02.2009

#1 Leading country on 2005 productivity reports.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Developed loyal, exceptional and highly satisfied customer base through proactive management of team customer service strategies.
Demonstrated exemplary customer service by engaging clients on sales floor.
Trained new associates in successful sales and performance strategies.
Assisted sales team with completing customer transactions and managing issues.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Maintained professional network of potential clients and business.
opportunities.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Modeled strong negotiation skills to help team members close tough deals with lucrative clients.