Joel Antoine
Philadelphia
Summary
Adaptable professional with substantial experience in fast-paced mobile technology environment seeking to transition into new field. Demonstrates strong problem-solving skills and technical proficiency in mobile platforms and app development. Committed to applying these transferable skills to deliver effective solutions in new and challenging role.
Overview
4
4
years of professional experience
Work History
Mobile Expert
OSL Retail Services
07.2025 - 10.2025
- Delivered expert advice on mobile devices, enhancing customer satisfaction and experience.
- Demonstrated product features and functionalities to improve sales effectiveness.
- Maintained knowledge of industry trends to provide informed recommendations.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Resident Associate
BHRAGS
09.2023 - 05.2025
- Support residents’ daily needs, ensuring safety and well-being.
- Maintain detailed records of resident interactions and care.
- Conduct regular wellness checks for health and safety assurance.
- Achieved F02 and Food Handlers Certification during employment.
- Provided compassionate support to residents, fostering a welcoming environment that promoted positive emotional well-being.
- Executed daily wellness checks, enhancing resident safety and achieving a noticeable decrease in incident reports.
- Maintained comprehensive documentation of resident interactions, ensuring compliance and improving care continuity.
- Monitored health metrics and adjusted care plans, leading to substantial improvements in resident health outcomes.
- Coordinated with healthcare teams to deliver tailored support, strengthening interdisciplinary communication and care quality.
Store Associate
JD Sports
12.2022 - 05.2023
- Assisted customers in locating items, enhancing shopping efficiency.
- Adapted to roles like Stocker and Floor Associate, ensuring smooth operations.
- Facilitated customer requests, improving service satisfaction.
- Collaborated with team to maintain organized inventory.
- Contributed to a dynamic team environment, supporting store goals.
- Provided exceptional customer service by assisting with inquiries and ensuring product availability, leading to increased customer satisfaction.
- Streamlined inventory processes, reducing stock discrepancies and enhancing product accessibility for customers.
- Coordinated with team members to maintain store appearance, fostering a welcoming environment that encouraged repeat visits.
Service Clerk
Shoprite
02.2022 - 04.2022
- Organized and returned 4-10 carts at a time, improving parking lot efficiency.
- Enhanced customer experience by maintaining a tidy parking area.
- Demonstrated teamwork by collaborating with colleagues to manage cart flow.
- Developed physical stamina and time management skills through daily tasks.
- Contributed to store operations by ensuring carts were readily available for customers.
- Demonstrated strong teamwork by collaborating with colleagues to maintain a welcoming environment, enhancing customer satisfaction.
- Streamlined cart retrieval processes, ensuring timely return of carts to the store and improving overall customer access.
- Maintained organized cart areas, contributing to a safer shopping experience and reducing customer accidents in the parking lot.
Education
Bachelor Degree - Computer Science
Hunter College
Manhattan01-2024
Associate Degree - Computer Information Systems
Manor College
Jenkintown, PA05.2023
High School Diploma -
New Visions Advanced Math and Science III at Sheepshead Bay
06.2021
Skills
- Fire Safety
- Java
- Data Analysis
- Customer Service
- Planning
- Project Management
- HTML
- Python
- Problem Solving
- Critical Thinking
- Training
- Mobile device management
- Creative thinking
Languages
English - Native
Haitian Creole - Highly proficient
Japanese - Novice
Additional information
- Motto: People on the top of a mountain didn't start from the top, they climbed their way up to the top from the very bottom
- Objective: Looking to kick off my career and plant myself in a job to grow and prosper
Timeline
Mobile Expert
OSL Retail Services
07.2025 - 10.2025
Resident Associate
BHRAGS
09.2023 - 05.2025
Store Associate
JD Sports
12.2022 - 05.2023
Service Clerk
Shoprite
02.2022 - 04.2022
Associate Degree - Computer Information Systems
Manor College
Bachelor Degree - Computer Science
Hunter College
High School Diploma -
New Visions Advanced Math and Science III at Sheepshead Bay