Summary
Overview
Work History
Education
Skills
Languages
Additional information
Timeline
Generic

Joel Antoine

Philadelphia

Summary

Adaptable professional with substantial experience in fast-paced mobile technology environment seeking to transition into new field. Demonstrates strong problem-solving skills and technical proficiency in mobile platforms and app development. Committed to applying these transferable skills to deliver effective solutions in new and challenging role.

Overview

4
4
years of professional experience

Work History

Mobile Expert

OSL Retail Services
07.2025 - 10.2025
  • Delivered expert advice on mobile devices, enhancing customer satisfaction and experience.
  • Demonstrated product features and functionalities to improve sales effectiveness.
  • Maintained knowledge of industry trends to provide informed recommendations.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.

Resident Associate

BHRAGS
09.2023 - 05.2025
  • Support residents’ daily needs, ensuring safety and well-being.
  • Maintain detailed records of resident interactions and care.
  • Conduct regular wellness checks for health and safety assurance.
  • Achieved F02 and Food Handlers Certification during employment.
  • Provided compassionate support to residents, fostering a welcoming environment that promoted positive emotional well-being.
  • Executed daily wellness checks, enhancing resident safety and achieving a noticeable decrease in incident reports.
  • Maintained comprehensive documentation of resident interactions, ensuring compliance and improving care continuity.
  • Monitored health metrics and adjusted care plans, leading to substantial improvements in resident health outcomes.
  • Coordinated with healthcare teams to deliver tailored support, strengthening interdisciplinary communication and care quality.

Store Associate

JD Sports
12.2022 - 05.2023
  • Assisted customers in locating items, enhancing shopping efficiency.
  • Adapted to roles like Stocker and Floor Associate, ensuring smooth operations.
  • Facilitated customer requests, improving service satisfaction.
  • Collaborated with team to maintain organized inventory.
  • Contributed to a dynamic team environment, supporting store goals.
  • Provided exceptional customer service by assisting with inquiries and ensuring product availability, leading to increased customer satisfaction.
  • Streamlined inventory processes, reducing stock discrepancies and enhancing product accessibility for customers.
  • Coordinated with team members to maintain store appearance, fostering a welcoming environment that encouraged repeat visits.

Service Clerk

Shoprite
02.2022 - 04.2022
  • Organized and returned 4-10 carts at a time, improving parking lot efficiency.
  • Enhanced customer experience by maintaining a tidy parking area.
  • Demonstrated teamwork by collaborating with colleagues to manage cart flow.
  • Developed physical stamina and time management skills through daily tasks.
  • Contributed to store operations by ensuring carts were readily available for customers.
  • Demonstrated strong teamwork by collaborating with colleagues to maintain a welcoming environment, enhancing customer satisfaction.
  • Streamlined cart retrieval processes, ensuring timely return of carts to the store and improving overall customer access.
  • Maintained organized cart areas, contributing to a safer shopping experience and reducing customer accidents in the parking lot.

Education

Bachelor Degree - Computer Science

Hunter College
Manhattan
01-2024

Associate Degree - Computer Information Systems

Manor College
Jenkintown, PA
05.2023

High School Diploma -

New Visions Advanced Math and Science III at Sheepshead Bay
06.2021

Skills

  • Fire Safety
  • Java
  • Data Analysis
  • Customer Service
  • Planning
  • Project Management
  • HTML
  • Python
  • Problem Solving
  • Critical Thinking
  • Training
  • Mobile device management
  • Creative thinking

Languages

English - Native
Haitian Creole - Highly proficient
Japanese - Novice

Additional information

  • Motto: People on the top of a mountain didn't start from the top, they climbed their way up to the top from the very bottom
  • Objective: Looking to kick off my career and plant myself in a job to grow and prosper

Timeline

Mobile Expert

OSL Retail Services
07.2025 - 10.2025

Resident Associate

BHRAGS
09.2023 - 05.2025

Store Associate

JD Sports
12.2022 - 05.2023

Service Clerk

Shoprite
02.2022 - 04.2022

Associate Degree - Computer Information Systems

Manor College

Bachelor Degree - Computer Science

Hunter College

High School Diploma -

New Visions Advanced Math and Science III at Sheepshead Bay