Norhan Kamel
Bellflower,USA
Overview
5
5
years of professional experience
Work History
Customer Service Agent
HALLMARK AVIATION SERVICES
Los Angeles, CA
06.2022 - 10.2025
- Optimized passenger check-in processes for maximum efficiency while maintaining safety and adhering to airline policy and travel document regulations for Turkish Airlines.
- Led Departure Operation as Gate Lead by clearing secure passenger information, coordinating a team of agents for boarding and updating passengers on departure status through announcements.
- Led Arrivals Operation by cooperating with Customs Border Protection, Arrivals Team and Turkish Airlines Airport Staff.
- De-escalated tense situations with passengers experiencing travel disruptions (flight delays, cancellations, etc.).
- Maintained a positive and professional demeanor under pressure in a fast-paced environment.
Pharmaceutical Delivery Driver
RE Pharmacy
Irvine, CA
03.2021 - 06.2022
- Delivered critical medications directly to patients, ensuring timely and reliable service.
- Provided compassionate care and ensured a positive experience for patients receiving essential prescriptions.
- Built trust with patients by providing clear communication and updates on medication deliveries.
- Optimized delivery routes to maximize efficiency and minimize travel time.
- Knowledge of regulations for patient privacy. Ability to lift and maneuver packages safely.
Receptionist
Stg Auto Group
Garden Grove, CA
11.2020 - 03.2021
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for multiple staff members, ensuring optimal time management.
- Greeted visitors warmly, providing information and support to create a welcoming environment.
- Processed incoming and outgoing mail, maintaining organized records of correspondence.
Education
High School Diploma -
BELLFLOWER HIGH SCHOOL
Bellflower, CA06.2020
Skills
- Achieved seamless communication in English and Arabic, enhancing diverse interactions Optimized operational efficiency through strategic collaboration with airport staff and airline teams Strengthened team dynamics, driving the achievement of common objectives
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Agent
HALLMARK AVIATION SERVICES
06.2022 - 10.2025
Pharmaceutical Delivery Driver
RE Pharmacy
03.2021 - 06.2022
Receptionist
Stg Auto Group
11.2020 - 03.2021
High School Diploma -
BELLFLOWER HIGH SCHOOL