Summary
Overview
Work History
Education
Skills
Languages
Custom Section 2
Timeline
Generic

NORHANIDA MANGACOY

MONTALBAN

Summary

Dedicated customer service professional with strong problem-solving abilities, effective communication, and attention to detail. Committed to enhancing customer satisfaction through personalized support and effective issue resolution.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Intouchcx
Cubao
09.2021 - 04.2022
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Alorica
Cubao
04.2020 - 08.2021
  • Assisted customers with inquiries and resolved issues promptly.
  • Utilized company systems to track and manage customer interactions.
  • Provided support for billing and account management requests.
  • Documented customer feedback for continuous improvement initiatives.

Education

Bachelor of Science - Business Administration And Management

ICCT COLLEGES
San Mateo
06-2017

Skills

  • Customer relationship management
  • Billing support
  • Record maintenance
  • Issue resolution
  • Data entry
  • Feedback documentation
  • Team collaboration
  • Problem solving

Languages

English
Professional

Custom Section 2

  • CIVIL STATUS: Single
  • RELIGION: Islam
  • SEX: Female
  • CONTACT NUMBER:09922690223
  • HEIGHT: 5'4
  • WEIGHT: 51 KG

Timeline

Customer Service Representative

Intouchcx
09.2021 - 04.2022

Customer Service Representative

Alorica
04.2020 - 08.2021

Bachelor of Science - Business Administration And Management

ICCT COLLEGES
NORHANIDA MANGACOY