Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Norie Matsumoto

Summary

Digital Marketing & Operations Coordinator with a Master of Science in Marketing and OMCA certification. Experienced in managing B2C e-commerce platforms and B2B relations. Bilingual (English/Japanese) professional proficient in Shopify, Social Sprout, and omnichannel retail, to optimize operational efficiency and brand growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ecommerce Operations & Marketing Coordinator

Ys and Partners
Irvine
02.2025 - 11.2025

Marketing & E-commerce Japanese Company

  • Led e-commerce operations across Shopify, Etsy, and Faire as the primary point of contact. Managed product listings, including descriptions, images, pricing, and specifications, to align with brand standards. Worked closely with marketing, sales, and logistics teams to maintain smooth operations. Online platform connected top chefs with premium ingredients sourced from Japan.
  • Competitive Analysis: Conducted competitive analysis of client competitors to identify emerging trends in social media, digital merchandising, and promotional strategies, delivering actionable insights to enhance site conversion.
  • Social Media Management: Created, scheduled, and published posts and stories using Social Sprout, managing client Instagram accounts to increase engagement and optimize content performance.
  • Developed and executed influencer marketing campaigns, established partnerships with creators to promote products and elevate brand visibility for large-scale clients.

• Project Management: Support projects from planning to execution, ensuring deadlines and quality standards are met.

• Event Planning: Planning and promoting marketing events for clients, in-person activations.

Retail and Digital Operations Coordinator

Trendyland Japan
06.2023 - 02.2025
  • Remote coordinated social media strategy by creating engaging content and managing community inquiries to drive brand retention.
  • Optimized business workflows through administrative support, catalog ordering, and detailed data entry, improving operational efficiency.
  • Provided professional English-Japanese translation and communication support.
  • Managed omnichannel operations utilizing Clover and Square POS for inventory, restocking, and sales efficiency.

AI Data Annotator

DataAnnotation
11.2023 - 12.2024
  • Make systems deliver accurate results, help modules identify elements to train computer vision and speech, recognition models.
  • Labeled diverse data points (images, videos, text) to support training of machine-learning models and AI algorithms.

Lead Retail Sales Associate

Alterra Mountain Company
10.2022 - 05.2023
  • Led sales operations across 5 resort store locations, specializing in premium ski/sports apparel and high-end equipment.
  • Optimized inventory management and warehouse workflows using RTP systems.
  • Drove sales through personalized customer engagement and product knowledge.

Content Writer & Email Marketing Intern

Japan Switch
03.2021 - 02.2022
  • Article writing and editing using WordPress - Beaver Builder
  • SEO optimization

Education

Master of Science - Digital Marketing

Western Governors University
04-2026

Bachelor of Arts - International Studies - Economics

Waseda University
Tokyo, Japan
04-2022

Skills

  • Digital Merchandising & E-commerce
  • Social Media Strategy (Social Sprout, Content Scheduling)
  • Product Lifecycle & Inventory Management
  • Competitive Benchmarking & Trend Research
  • Content creation
  • E-commerce analytics
  • SEO Optimization
  • Project management
  • Campaign management
  • Data analysis

Certification

  • Online Marketing Certified Associate (OMCA)
  • SEO - HubSpot Academy
  • Business Analysis & Process Management - Coursera

Timeline

Ecommerce Operations & Marketing Coordinator

Ys and Partners
02.2025 - 11.2025

AI Data Annotator

DataAnnotation
11.2023 - 12.2024

Retail and Digital Operations Coordinator

Trendyland Japan
06.2023 - 02.2025

Lead Retail Sales Associate

Alterra Mountain Company
10.2022 - 05.2023

Content Writer & Email Marketing Intern

Japan Switch
03.2021 - 02.2022

Master of Science - Digital Marketing

Western Governors University

Bachelor of Arts - International Studies - Economics

Waseda University
Norie Matsumoto