NORIKO GARAY
Miami,FL
Summary
Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions.
Overview
18
18
years of professional experience
Work History
Shipping/Scheduling Coordinator
Wismettac Asian Foods, Inc. Through Activ8
10.2023 - Current
- Proactively identify scheduling issues and developed quick solutions to promote efficiency and profitability.
- Maintain organize files and stocked supplies to support team needs and maximize performance.
- Maintain records of material flow, compiling and organizing related data.
- Prepare/issue commercial invoices for shipment delivery.
- Manage records and data transfer, ensuring traceability and improving operations through automated systems.
- Track and monitor purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Maintain and updated office records like invoices and PO both digital and physical.
Japanese Interpreter & Translator
JTA, INC
10.2019 - 06.2020
- Provided oral translations and interpretations for Japanese patients during doctor's appointments, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Assisted patients in properly completing intake forms and other necessary paperwork.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted for Japanese speaking patients and their family members in all aspects of their visit, with providers, nursing staff and support staff.
- Attended Individualized Educational Plan (IEP) meetings and child development evaluation meetings to provide accurate consecutive translations of conversations between members.
- Translated Japanese newspaper, books, magazine article and video from Japanese - English.
- Translated Speech therapy services, to children age's 2 to 5.
- Collaborated with clients, clients parents, hospital staff, doctors, nurses, school faculty and teachers.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Import Agent - Entry Writer
Yusen Logistics America
04.2011 - 03.2019
- Processed Import Entries for Air and Ocean shipments for multiple customer as world wide.
- Processed bonded entries and maintain summary of for Yamaha Motor Co., Import Music, Asahi Kasei ,Nipro Medical, Makita and more.
- Coordinated project involving reorganization of import files under U.S. Customs regulations.
- Reduced shipment processing time by creating a parts database for customers using Microsoft Excel Communicated and scheduled pick up and delivery of freight with Airlines, Sea port agents, multiple tucking companies, US custom and clients.
- Performed accounts receivable duties (process credit card payments, issue invoices, process customer checks) Provided quotations for Air and Ocean shipments from Brazil, China, South Korea, India, Germany, Romania, Thailand, Taiwan, Japan, and Singapore.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated and negotiated contracts to facilitate freight movements.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Created SOPs with all customer account actions and data management to keep consistent service levels.
- Advised customers on transportation options, types of carriers or shipping routes.
- Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for product.
Break Bulk Agent
Yusen Logistics
07.2006 - 04.2011
- Communicated shipment information to origin, consignee, handover brokers, Airlines, and vendors.
- Processed Automated Manifest System documentation for inbound (ocean, air) shipments Schedule local truck deliveries from airport to customer and airport to warehouse.
- Performed inventory of bonded cargo and generate inventory reports.
- Reported and process claims for damaged shipments Trained in various aspects of logistics (Imports and warehousing).
- Established some of SOP to support team member for more effective and accuracy work information.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Established strong customer relationships, building recommendations and loyalty.
- Presented feedback to management on customer service trends and improvement areas.
Education
High School Diploma -
Osaka City Sumiyosi Commercial High School
Osaka, JapanCommercial Bookkeeping Certificate: Accounting -
Japanese Commercial And Industrial Center
No Degree - Certificate Of English Studies
University Of Winnipeg
Manitoba, Canada09.1997
Skills
- Excellent customer service skills
- Proficient in MS Office Applications (Excel, Word, PowerPoint)
- Proficient in Google workspace & Zoom
- Trained in generating competitive shipping quotes for clients
- Experience in Accounts payable / Accounts receivable
- Fluent in written and spoken English and Japanese language
- Import Documentation
- Customs Compliance
- Incoterms Knowledge
- Inbound Cargo Logistics
- Ocean Freight
- Freight Forwarding
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Invoice Processing
Timeline
Shipping/Scheduling Coordinator
Wismettac Asian Foods, Inc. Through Activ8
10.2023 - Current
Japanese Interpreter & Translator
JTA, INC
10.2019 - 06.2020
Import Agent - Entry Writer
Yusen Logistics America
04.2011 - 03.2019
Break Bulk Agent
Yusen Logistics
07.2006 - 04.2011
High School Diploma -
Osaka City Sumiyosi Commercial High School
Commercial Bookkeeping Certificate: Accounting -
Japanese Commercial And Industrial Center
No Degree - Certificate Of English Studies
University Of Winnipeg
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