Summary
Overview
Work History
Education
Skills
Timeline
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Norilincia Lee-kin

Columbia,MD

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

General Manager

Noodles & Company
Glen Burnie, MD
06.2022 - Current
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Supervised employees through planning, assignments, and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.

General Manager

Springbone
Brooklyn, MD
03.2021 - 06.2022
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Supervised employees through planning, assignments, and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

General Manager

Wingstop
Bowie, MD
02.2019 - 03.2021
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.

Education

High School Diploma -

WestWood High Schol
Fort Pierce FL
05-2009

Some College (No Degree) - Human Service

Touro College
New York, NY

Skills

  • Workflow Planning
  • Quality Management
  • Customer Relationship Management
  • P&L Management
  • Staff Supervision
  • Sales
  • Schedule Management
  • Business Development
  • Training and Development
  • Performance Improvement
  • Profit Generation
  • Staff Training and Development
  • Staff Management
  • Employee Scheduling
  • Problem Resolution
  • Communication Skills
  • Verbal and written communication
  • Team Player
  • Staff Training
  • Human Resources Management
  • Inventory Control
  • Leader
  • Strategy
  • Training and coaching

Timeline

General Manager

Noodles & Company
06.2022 - Current

General Manager

Springbone
03.2021 - 06.2022

General Manager

Wingstop
02.2019 - 03.2021

High School Diploma -

WestWood High Schol

Some College (No Degree) - Human Service

Touro College

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Norilincia Lee-kin