
Dynamic Customer Service Representative with extensive experience at OptumHealth, excelling in appointment scheduling and patient support. Proven ability in conflict resolution and active listening, enhancing patient satisfaction. Skilled in data entry and complaint handling, consistently delivering efficient service in fast-paced environments. Committed to fostering positive client relations and improving operational efficiency.
Handled inbound calls and scheduled appointments for primary care physicians in gynecology and obstetrics. Assisted patients with clinical inquiries and processed prescription refills through patient records.
Managed scheduling of appointments for primary care physicians at Rutgers Hospital of New Jersey in response to inbound calls.
Managed incoming calls to address customer inquiries and facilitate orders for ostomy supplies.
Assisted nursing staff by organizing and restocking unit supplies. Maintained cleanliness of patient areas to support a safe environment. Collaborated with team members to ensure efficient operations.