Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noris Cubillos

Port Saint Lucie,FL

Summary

Dynamic Customer Service Representative with extensive experience at OptumHealth, excelling in appointment scheduling and patient support. Proven ability in conflict resolution and active listening, enhancing patient satisfaction. Skilled in data entry and complaint handling, consistently delivering efficient service in fast-paced environments. Committed to fostering positive client relations and improving operational efficiency.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

OptumHealth
Port Saint Lucie, FL
04.2024 - 03.2026

Handled inbound calls and scheduled appointments for primary care physicians in gynecology and obstetrics. Assisted patients with clinical inquiries and processed prescription refills through patient records.

Customer Service Representative

Change Healthcare
Port Saint Lucie, FL
11.2018 - 04.2024

Managed scheduling of appointments for primary care physicians at Rutgers Hospital of New Jersey in response to inbound calls.

Customer Service Representative

McKesson Specialty Health
Port Saint Lucie, FL
01.2017 - 11.2018

Managed incoming calls to address customer inquiries and facilitate orders for ostomy supplies.

House Keeper

Port Saint Lucie Hospital
Port Saint Lucie, FL
06.2013 - 01.2017

Assisted nursing staff by organizing and restocking unit supplies. Maintained cleanliness of patient areas to support a safe environment. Collaborated with team members to ensure efficient operations.

Cook

School Board Saint Lucie Fk
Port Saint Lucie, FL
08.2004 - 01.2012
  • Prepared nutritious meals following school dietary guidelines.
  • Maintained cleanliness and organization of kitchen workstations.
  • Assisted in inventory management and ingredient sourcing.
  • Collaborated with staff to ensure timely meal service.

Education

High School Diploma -

Liceo Moderno Del Norte
Barranquilla Colombia

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

OptumHealth
04.2024 - 03.2026

Customer Service Representative

Change Healthcare
11.2018 - 04.2024

Customer Service Representative

McKesson Specialty Health
01.2017 - 11.2018

House Keeper

Port Saint Lucie Hospital
06.2013 - 01.2017

Cook

School Board Saint Lucie Fk
08.2004 - 01.2012

High School Diploma -

Liceo Moderno Del Norte