Noriyo Reed
Summary
Adept Manager with a proven track record at the Department Of Defence, enhancing operational efficiency and spearheading staff development. Mastered inventory management and excelled in relationship building, ensuring top-notch customer service. Demonstrated expertise in CRM and decision-making, significantly contributing to organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Department Of Defence
06.2012 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Beauty School
Japan06-1995
Skills
- Marketing
- Sales management
- Expense tracking
- Schedule preparation
- Skype
- Sales techniques
- Decision-making
- Goal setting
- Staff development
- Relationship building
- Customer service
- Financial records oversight
- Inventory management
- Customer relationship management (CRM)
Languages
English
Professional
Japanese
Full Professional
Certification
- I am a licensed beautician
Timeline
Manager
Department Of Defence
06.2012 - Current
High School Diploma -
Beauty School
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