Norka Calenzani
Burbank,CA
Summary
High-energy and passionate Store Manager. Creating a valuable team and customer experience in retail settings. Delivered results and performance targets while ensuring top tier customer satisfaction.
Overview
18
18
years of professional experience
Work History
Store Manager
Total Wine & More
07.2024 - Current
- Ran multiple stores, most recently Grand Opened a store in West Hollywood.
- I interacted with multiple contractors about various issues as they arose, and was able to work around their work requirements. I managed a successful and smooth Grand Opening at the same time.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored new ASMs during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- In addition to In-Store Pickup, I have on Fleet. I hired and trained drivers that on average do 100 to 140 deliveries a week.
- We had numerous bottle signings. The most recent was with James May. James May's team was very complimentary and pleased with the results of the event. Over 400 fans attended.
Manager
Michaels
09.2007 - 08.2022
- Maximized profit and margin.
- Managed recruiting, hiring and training practices.
- Designed effective store schedules based on forecasted consumer traffic.
- Minimized shrink through excellent customer service and adherence to standards.
- Managed specialty business of Custom Framing. Custom Framing is an integral part of the business and produced our highest gross margin for the store.
Education
Bachelor of Arts -
California State University - Los Angeles
Los Angeles, CASkills
- Profit
- Big Box
- Recruitment and Training
- Inventory Management
- Associate Development
- Visual Merchandising
- Shrink Prevention
- Merchandising
- Alcohol Beverage Control Certified
Languages
Bilingual
Timeline
Store Manager
Total Wine & More
07.2024 - Current
Manager
Michaels
09.2007 - 08.2022
Bachelor of Arts -
California State University - Los Angeles
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