Norlean Buggs
Chattanooga,TN
Summary
Proven track record at Belk Department Store, excelling in roles from Asset Protection Associate to Key Holder, showcasing strong inventory control and integrity. Skilled in enhancing customer loyalty and team training, I significantly contributed to maintaining a secure, efficient retail environment. Achieved notable improvements in loss prevention and customer satisfaction metrics.
Overview
14
14
years of professional experience
Work History
Asset Protection Associate
Belk Department Store
02.2024 - Current
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Wrote reports for internal and external crime, burglary, or theft.
- Kept patrons and employees safe and from criminal activity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Key Holder
Belk Department Store
06.2021 - 02.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
FullTime Sales Associates Home Department
Belk Department Store
11.2019 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate Home PartTime
Belk Department Store
01.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Seasonal Home Sales
Belk Department Store
11.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Teacher
Volkswagen Childcare
08.2014 - 10.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Teacher
Lil Saints Daycare
11.2010 - 07.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High School Diploma -
Tyner High School
Chattanooga, TN05.1987
Skills
- Detail Oriented
- Team Training
- Inventory Control
- Integrity and Trustworthiness
Timeline
Asset Protection Associate
Belk Department Store
02.2024 - Current
Key Holder
Belk Department Store
06.2021 - 02.2024
FullTime Sales Associates Home Department
Belk Department Store
11.2019 - 06.2022
Sales Associate Home PartTime
Belk Department Store
01.2019 - 11.2019
Seasonal Home Sales
Belk Department Store
11.2018 - 01.2019
Assistant Teacher
Volkswagen Childcare
08.2014 - 10.2018
Teacher
Lil Saints Daycare
11.2010 - 07.2014
High School Diploma -
Tyner High School
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