Norm Steveson
Rapid City,SD
Summary
Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations.
Overview
18
18
years of professional experience
Work History
Territory Manager
LPG&NH3
08.2025 - Current
- Developing a new territory sales strategies to maximize market penetration.
- Building strong relationships with key clients, enhancing customer loyalty.
Service, Safety, Operations Manager
Mcgas Propane-Sturgis
07.2022 - 07.2025
- Developed and implemented safety protocols to enhance compliance and reduce incidents.
- Supervised daily operations of propane delivery and service teams.
- Trained and mentored staff on customer service standards and technical procedures.
- Managed inventory levels, ensuring timely procurement of supplies for efficient operations.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased Profits by 125% in the service department.
- Increased Profits by 100% in M&P.
Plant Manager, Special Projects
Blue Star Gas
11.2014 - 07.2022
- Led cross-functional teams in implementing safety protocols and quality assurance measures.
- Analyzed production metrics to identify areas for improvement, driving continuous process enhancements.
- Oversaw budget management initiatives, ensuring alignment with organizational financial goals.
District Manager
Suburban Propane DBA Navajo Butane-Cortez
03.2012 - 10.2014
- Managed team performance through regular training and development initiatives.
- Led district operations to enhance customer satisfaction and service delivery.
- Oversaw budgeting, forecasting, and financial reporting for multiple locations.
- Implemented strategic sales initiatives to drive revenue growth across the district.
Propane Manager
Thomas Petroleum-Richfield
09.2011 - 02.2012
- Oversaw daily operations and ensured compliance with safety regulations.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Analyzed market trends to inform strategic planning and resource allocation decisions.
District Manager
V-1 Propane DBA Heritage Operating LP-Rawlins
07.2007 - 09.2011
- Led district operations to enhance customer satisfaction and service delivery.
- Managed team performance through regular training and development initiatives.
Education
High School Diploma -
Valley High School
Albuquerque, NMSkills
- Program Development (10 years)
- Operations Management (10 years)
- Budgeting (10 years)
- Safety protocol implementation
- Customer loyalty enhancement
- Employee training development
- Territory sales strategies
- Client relationship management
Timeline
Territory Manager
LPG&NH3
08.2025 - Current
Service, Safety, Operations Manager
Mcgas Propane-Sturgis
07.2022 - 07.2025
Plant Manager, Special Projects
Blue Star Gas
11.2014 - 07.2022
District Manager
Suburban Propane DBA Navajo Butane-Cortez
03.2012 - 10.2014
Propane Manager
Thomas Petroleum-Richfield
09.2011 - 02.2012
District Manager
V-1 Propane DBA Heritage Operating LP-Rawlins
07.2007 - 09.2011
High School Diploma -
Valley High School
Additional Information
- Skills
- Operations management P/L reports expert
- Staff development Multi-site operations
- Inventory control
- DOT regulations
- Policy/procedure program development Negotiations expert
- Staff training/Team building Complex problem solving