Norma Acepcion
Glenn Heights,TX
Summary
Mortgage Field Inspector
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized professional with vast experience in the transportation industry. Adept at managing multiple tasks, resolving customer issues quickly, and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively. Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the restaurant staff to promote optimal service delivery.
Overview
5
5
years of professional experience
Work History
Mortgage Field Inspector
ABC Inspections
Waxahachie, TX
05.2019 - Current
- Performed field property evaluations including detailed inspections for mortgage companies while adhering to strict safety protocols.
- Documented any discrepancies between actual conditions at the property site and those listed on loan applications or other documents.
- Provided customer service support by responding promptly to inquiries from customers or lenders about mortgage field inspections.
- Reported findings in detailed reports, including photographs.
Bilingual Dispatcher (Remotely)
American Red Cross
Seattle, Washington
09.2022 - 12.2022
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Handled all dispatch requests promptly and efficiently, while maintaining a calm and composed approach.
- Dispatched police officers and emergency personnel to calls for service.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of natural disaster reported, response units dispatched, and other pertinent information.
Hostess
Grimaldi's Pizzeria
Dallas, TX
11.2021 - 08.2022
- Warmly greeted arriving guests and promptly seated them. Verified reservations and estimated wait times with customers, while maintaining a clean and organized dining area.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Demonstrated strong interpersonal skills when interacting with customers.
Dispatcher
AccuTrans Trucking Company LLC
Desoto, TX
11.2021 - 01.2022
- Updated driver location, delay, and cancellation records. Allocated appropriate routes to drivers based on customer requirements. Communicated timely updates to customers regarding their orders or requests.
- Executed administrative duties including paperwork filing, updating databases and documents preparation for management review
- Collaborated with transportation supervisor to allocate loads and dispatch assignments, ensuring adherence to efficient delivery schedules.
Education
High School Diploma -
Texas Success Academy
Arlington, TX06.2016
Skills
- Conflict resolution techniques
- Strong attention to detail
- Self Motivation
- Database Management
- Spanish translation
- Dispatch Coordination
- Customer Relations
Languages
Spanish, Proficient (C2)
References
References available upon request
Languages
Spanish
Professional
Affiliations
I'm the bookkeeper of my husbands small business while also having multiple clients who are in need of professional organizing.
References
References available upon request.
Timeline
Bilingual Dispatcher (Remotely)
American Red Cross
09.2022 - 12.2022
Hostess
Grimaldi's Pizzeria
11.2021 - 08.2022
Dispatcher
AccuTrans Trucking Company LLC
11.2021 - 01.2022
Mortgage Field Inspector
ABC Inspections
05.2019 - Current
High School Diploma -
Texas Success Academy
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