Norma Adame
Chicago,IL
Summary
Results-driven professional with over 10 years in the food service industry. Skilled in decision-making and verbal communication, with a history of managing daily operations and training staff to improve service quality. Eager to leverage expertise to foster a positive customer experience.
Overview
18
18
years of professional experience
Work History
Manager
Windy City Cafe
10.2015 - 01.2026
- Oversaw daily operations, ensuring standards of food quality and customer service.
- Developed training programs for new staff to enhance service efficiency.
- Managed inventory control systems, minimizing waste and optimizing stock levels.
- Executed order placement to providers, ensuring timely procurement of necessary supplies.
- Assisted in processing payroll for employees. Supported team in maintaining accurate payroll records. Helped resolve payroll discrepancies in a timely manner.
- Oversaw and optimized shift scheduling for front-of-house and back-of-house staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Flo Cafe
03.2013 - 10.2015
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Managed multiple tables efficiently, delivering timely service during peak hours.
- Collaborated with kitchen staff to ensure accuracy of orders and minimize delays.
- Trained new servers on menu offerings and best practices for customer interaction.
Server
Fiorentinos Cucina Clasica
07.2011 - 03.2013
Server
D'Noche
02.2008 - 07.2012
Education
High School Diploma -
Richard Dalley College
Chicago, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Windy City Cafe
10.2015 - 01.2026
Server
Flo Cafe
03.2013 - 10.2015
Server
Fiorentinos Cucina Clasica
07.2011 - 03.2013
Server
D'Noche
02.2008 - 07.2012
High School Diploma -
Richard Dalley College