Summary
Overview
Work History
Education
Skills
Experience
Languages
Timeline
Generic

Norma Alcaraz

Fort Worth,TX

Summary

Diligent secretary with talent for fostering effective professional relationships with clients, staff, and business associates. Supportive and focused team player with strong attention to detail. Bilingual and skilled at providing friendly service to coworkers and customers. Attentive learner when met with a new task.

Overview

21
21
years of professional experience

Work History

Secretary

Six Day Construction LLC
03.2012 - Current
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Created agendas, meeting notes and other documents to enhance collaborative process.

Front Desk Receptionist

Responsive Education Solutions
08.2021 - 06.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided clerical support to staff by copying, emailing and filing documents.
  • Updated and processed student data in Skyward and Schoolmint.
  • Answered phones promptly, routed incoming calls to the appropriate office.
  • Oversaw the child nutrition program at our campus


Medical Billing Assistant

Eshan Inc
03.2021 - 08.2021
  • Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
  • Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
  • Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.

Medical Assistant

Tots & Tykes Pediatrics
10.2005 - 04.2006
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Scheduled and confirmed appointments.
  • Answered telephones and directed calls to appropriate staff members.

Medical Assistant

Cleburne Pediatrics
07.2004 - 05.2005
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Education

High School Diploma -

Western Hills High School
Fort Worth, TX
5 1993

Medical Assisting

Remington College
6 2004

Skills

  • Basic understanding of QuickBooks software
  • Account reconciliation
  • Skilled in maintaining filing accuracy
  • Verification of insurance coverage
  • Fluent in English and Spanish
  • Professional demeanor
  • Cash deposit processing

Experience

["Medical Assistants"],["Secretaries and Administrative Assistants, Except Legal, Medical, and Executive"]

Languages

Spanish
English

Timeline

Front Desk Receptionist

Responsive Education Solutions
08.2021 - 06.2025

Medical Billing Assistant

Eshan Inc
03.2021 - 08.2021

Secretary

Six Day Construction LLC
03.2012 - Current

Medical Assistant

Tots & Tykes Pediatrics
10.2005 - 04.2006

Medical Assistant

Cleburne Pediatrics
07.2004 - 05.2005

Medical Assisting

Remington College

High School Diploma -

Western Hills High School

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