Norma Alvarez
North Fort Myers,FL
Summary
Dynamic Phlebotomist Technician with a proven track record at Gulf Coast Medical Center, excelling in venipuncture techniques and specimen labeling. Recognized for enhancing patient satisfaction through compassionate communication and efficient blood collection. Committed to upholding safety protocols and HIPAA compliance while training new staff in best practices.
Overview
5
5
years of professional experience
Work History
Phlebotomist Technician
Gulf Coast Medical Center
Fort Myers, FL
06.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
Banquet Server
Luminary Hotel
Fort Myers, FL
09.2020 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Phlebotomist Technician
One Blood
Fort Myers, FL
08.2022 - 02.2023
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Provided excellent customer service while verifying patient information and insurance at registration.
Education
Associates Of Science - Medical Billing & Coding
Keiser University
Fort Lauderdale, FL11.2020
Skills
- Order of draw
- Data entry
- Venipuncture technique
- Specimen labeling
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist Technician
Gulf Coast Medical Center
06.2023 - Current
Phlebotomist Technician
One Blood
08.2022 - 02.2023
Banquet Server
Luminary Hotel
09.2020 - Current
Associates Of Science - Medical Billing & Coding
Keiser University