Norma Arevalo
Houston,Texas
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
1849
1849
years of professional experience
Work History
Sales Manager
ABN WHOLESALE
Houston, TX
11.201 - 08.2022
- Evaluated performance against goals and implemented appropriate development plans.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction
Sinior Manager
Almacenes Jerez
El Salvador, El Salvador
02.1999 - 06.2021
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Increased customer satisfaction by resolving issues
Sinior Sales
Alcatel El Salvador
El Salvador, EL Salvador C.A.
04.2008 - 08.2010
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sinior Sales
Servitel , El Salvador C.A.
EL Salvador CA, El Salvador
07.2004 - 03.2007
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product .
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Universidad Necnologica
El Salvador 11.1994
Skills
- Managing Employee Relations
- Managing Operations and Efficiency
- Strategic Planning
- Employee Coaching and Motivation
- Account and Territory Management
- Business Analysis
Affiliations
- Toastmasters
Languages
Spanish
Native or Bilingual
Timeline
Sinior Sales
Alcatel El Salvador
04.2008 - 08.2010
Sinior Sales
Servitel , El Salvador C.A.
07.2004 - 03.2007
Sinior Manager
Almacenes Jerez
02.1999 - 06.2021
Universidad Necnologica
Sales Manager
ABN WHOLESALE
11.201 - 08.2022
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