Norma Badillo-Aguirre

• Processed loan applications, ensuring accuracy and compliance with regulatory standards.
• Reviewed credit reports to assess borrower eligibility and risk factors.
• Communicated effectively with clients to gather necessary documentation and resolve inquiries.
• Maintained organized loan files and documented all interactions in the loan processing system.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
• Prioritized high-risk accounts for targeted collections efforts, optimizing resources and maximizing revenue recovery.
• Improved customer relations through professional communication and negotiation tactics in credit collections.
• Processed payment transactions accurately and efficiently using industry-standard software.
• Assisted customers in both English and Spanish, ensuring clear communication and understanding of inquiries.
• Processed cash deposits and withdrawals efficiently, ensuring accurate transaction records.

Same job description as above.