Norma Bazan
Tucson,Arizona
Summary
Patient-focused and compassionate Medical Assistant with 8 years of experience in handling patients, administering medications, reviewing confidential reports, preparing exam rooms, taking vital signs, and providing quality patient experiences. Reliable professional always willing to create a positive and cordial relations with patients, families, and staff members. Trustworthy and highly dependable medical assistant experienced in fast-paced busy urological office setting and environments. Keeps processes and patient flow on-time. Good computer and data input skills, combined with experience in working with electronic medical records. Works well independently and in team environment. Current CPR/BLS certification.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Urological Associates
03.2017 - Current
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Welcomed patients kindly and helped Physician prepare patients for exams.
- Communicated with patients and families proactively to gather information on patient's condition
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
- Prepared specimens for outside lab testing, as ordered by the physicians
- Answered phone calls and scheduled or followed-up on appointments
- Prepared and administered medications and vaccines as directed by physicians
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Administered oral and parenteral medications and immunizations as directed by supervising physicians
Student Medical Assistant
Vita Medica Institute
12.2016 - 02.2017
- Prepared patients for examinations, procedures, and treatments
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Respected and maintained patient confidentiality aligned with HIPAA protocols
- Organized exam and treatment rooms and restocked supplies
- Recorded patient care and data in [Software] EMR management system
- Sanitized rooms and equipment according to standards
- Escorted patients to assigned rooms and transported to procedures areas
Lead Cashier
Panera Bread
01.2012 - 02.2017
- Monitored customer flow and adapted cashier assignments to minimize wait times
- Cultivated pleasant and cooperative work environment for cashiers
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
- Reconciled excess cash on hand to maintain security standards and prevent losses
- Directed team to maintain consistent stock levels and organized shelving around cashier areas
- Assisted cashiers in balancing cash tills at close of shift
- Placed new orders for cashier supplies and kept teams replenished with paper, bill check pens, and other needs
Education
High School Diploma -
Catalina Magnet High School
Tucson, AZPima Medical Institute
Tucson, AZSkills
- Electronic medical records
- Vital signs and examinations
- Documentation and recordkeeping
- Inventory management
- Patient relations
- Medical records confidentiality
- Clinical and administrative support
- Medical procedures
- Patient assessments and care
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Office support
- Prepare treatment rooms
- Sterilize instruments
- Medication administration
- Bladder cancer treatment knowledge
- Changing and replacing Catheters
- Calling and scheduling patients
- Setting appointments
Certification
CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Urological Associates
03.2017 - Current
Student Medical Assistant
Vita Medica Institute
12.2016 - 02.2017
Lead Cashier
Panera Bread
01.2012 - 02.2017
High School Diploma -
Catalina Magnet High School
Pima Medical Institute
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