Michelle Lopez, RMA
Tempe,AZ
Summary
Personable Medical Assistant bringing 10 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Ortho Arizona
Phoenix, AZ
07.2025 - Current
- Developed process improvements that reduced operational costs while maintaining high standards of care delivery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
Medical Assistant
MBI
Tempe, AZ
11.2023 - 07.2025
- Assisted in patient evaluations and medical histories to ensure accurate record-keeping.
- Trained new staff on clinical procedures and office protocols to enhance team efficiency and compliance.
- Conducted routine laboratory tests, maintaining quality control standards and ensuring timely results for physician review.
- Led initiatives to enhance patient education resources, promoting proactive health management among patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Tempe Family Practice
Tempe, AZ
01.2022 - 10.2023
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Assisted back office patient processes to reduce office wait times.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Incorporated outside records into charts and EHR.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Coordinated with healthcare providers to streamline patient care processes and improve service delivery.
- Managed appointment scheduling, optimizing workflow for increased patient satisfaction and reduced wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility for patient management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Scheduling Supervisor
PopHealthCare
Tempe, AZ
06.2018 - 04.2022
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Ensured that all shifts were adequately staffed according to operational requirements.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Provided reminder calls to clients prior to scheduled visits.
- Resolved issues related to scheduling conflicts or discrepancies between employees' requests and actual assignments.
- Adhered to company policies in regards to labor laws, collective bargaining agreements.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Delegated work to staff, setting priorities and goals.
- Developed and maintained scheduling processes to enhance operational efficiency.
- Coordinated scheduling for healthcare providers to optimize patient care delivery.
- Trained and mentored staff on best practices in scheduling management systems.
- Collaborated with leadership to align schedules with organizational goals and resources.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
Manager
South Mountain Cardiology
Phoenix , AZ
02.2010 - 12.2017
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Entered time and attendance logs in preparation for payroll.
Education
Medical Assistant -
Lamson College
Tempe, AZ06-1999
Skills
- Patient-Focused Care
- Medical Billing
- Phlebotomy
- Medical Terminology
- Patient Flow Management
- Procedure Assistance
- Vital Sign Monitors
- Stocking Supplies
- Team Management and Supervision
- Customer Service
- Patient Assessments
- Electrocardiography (EKG)
- Payment Collection
- CPR
- Electronic Medical Records
- Medical Records Management
- Fluent in Spanish
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Ortho Arizona
07.2025 - Current
Medical Assistant
MBI
11.2023 - 07.2025
Medical Assistant
Tempe Family Practice
01.2022 - 10.2023
Scheduling Supervisor
PopHealthCare
06.2018 - 04.2022
Manager
South Mountain Cardiology
02.2010 - 12.2017
Medical Assistant -
Lamson College