Norma Benitez
Chicago,IL
Summary
Proven Manager with a track record of leading teams to excellence at Hannahs Bretzel, demonstrating exceptional customer service and team leadership skills. Expert in fostering a productive environment, resolving conflicts efficiently, and enhancing team performance through effective mentoring. Achieved significant improvements in team efficiency and safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Hannahs Bretzel
10.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Member
Potbelly's Sandwich Shop
02.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Golder College Prep
Chicago, IL06-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Food Protection Manager Certification
ServeSafe Allergens
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member
Potbelly's Sandwich Shop
02.2022 - 03.2023
Manager
Hannahs Bretzel
10.2011 - Current
High School Diploma -
Golder College Prep
Similar Profiles
LILY LEYLILY LEY
Sales Assistant at Number One Shoes And HannahsSales Assistant at Number One Shoes And Hannahs
Olivia HartleyOlivia Hartley
Sales Assistant at HannahsSales Assistant at Hannahs
Brook BranstetterBrook Branstetter
Preschool Teacher at Hannahs Heart Daycare and PreschoolPreschool Teacher at Hannahs Heart Daycare and Preschool